posted on Aug, 12 2012 @ 02:40 PM
Originally posted by texasgirl
I watched the video and it looks like they took him away before giving Ryan a chance to respond. The blood pressure remark was in bad taste, though.
AND he could've stopped security to listen to what the man had to say. Oh, dang, Ryan...
Absolutely, Paul, 'No guys, stand down, let him speak, i would like to hear what he has to say.'
Or better yet, 'Sir, I really want to hear your concerns, could you lower your tone a bit, here is a microphone so we can hear you without you feeling
the need to yell. If these are your concerns, they are probably of concern to a number of people sitting in this room. ....'
'Alright Sir, I understand your concerns, and here is how I as the future VP will help you.'
We know that from customer service experience, if you listen and fix an irate customers concerns......They will not only be very happy, but you will
have won them for life(or a really long time).
edit on 12-8-2012 by pointr97 because: (no reason given)
edit on 12-8-2012 by
pointr97 because: (no reason given)