Originally posted by Son Of Liberty
Come up with some kind of witty reply for the next time they flip.
What worked best for me was not reacting to their upset-ness with my own upset, but rather realizing that they were just upset and "I" just happened
to be the person in their way. I dont take it personal. What seems to actually calm them down is to listen, apologize, and agree with them that it
sucks, while letting them know there really isnt anything you can do. If this is done sincerely, (not sarcastically) it works virtually every time.
Also, you never really know why the person is flipping on you, they could have just had the worst day of their life.
The one time that sticks out in my memory of me flipping out on an innocent person was on some airport dude who was asking if my mother had drugs in a
box she was checking when she was flying home to identify my brothers body.
The question, and his tone, just set me off. Normally it wouldnt have been anything at all. But, it was the worst day of my life, and while not that
guys fault, he got caught in the crossfire. I think thats what we need to remember. It isnt all about us. Sometimes you are just in the wrong place
at the wrong time, and sometimes the rude jerk isnt really a jerk, they are just having a really screwed up day. Doesnt make it right to yell at you,
but compassion is a two way street.