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Kaspersky blocking downloads, unable to uninstall..? Solved~!

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posted on Dec, 28 2013 @ 03:59 AM
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yea..

My wife didn't want this any more because we couldn't afford the license, she attempted to uninstall and is saying something about a patch..it is now giving the error message of 'Virus scan failed' and stops the download 1/2 way through it....she can't download even windows updates.. she's using WinXP home.....

how do I get rid of a program that is embedded and won't uninstall ??

Malwarebytes scanned already... cleaned ..

Adwcleaner.. scanned & cleaned ..

anything else would be helpful, it's a business PC so wiping the drive isn't an option .. looking for technical support


ETA: Google is my friend .. hold up a sec..


BAM ! got it ..removed.. love it, eat it, breathe it.. --->Kaspersky Removeal Tool

edit on 28-12-2013 by Komodo because: (no reason given)



edit on 28-12-2013 by Komodo because: (no reason given)

edit on 28-12-2013 by Komodo because: (no reason given)




posted on Dec, 28 2013 @ 04:03 AM
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You could try booing up in safe mode and uninstall from there. Make sure you force a shut down of any Kaspersky programs that are running through crtl + alt + del as well.
edit on 28-12-2013 by kwakakev because: (no reason given)



posted on Dec, 28 2013 @ 04:06 AM
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reply to post by Komodo
 


This is what I do when the uninstall option won't work:

Start---Control Panel---Programs and Features---Find Kaspersky---- right click-----uninstall.



posted on Dec, 28 2013 @ 04:40 AM
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kwakakev
You could try booing up in safe mode and uninstall from there. Make sure you force a shut down of any Kaspersky programs that are running through crtl + alt + del as well.
edit on 28-12-2013 by kwakakev because: (no reason given)


yep..

did that.. didn't work either.. even under Admin .. my edited post above is the answer.. if you do not use the tool.. you can not and will not be able to download ANYTHING>. period.. so .. word to the wise.. use the TOOL



posted on Dec, 28 2013 @ 04:41 AM
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Rainbowresidue
reply to post by Komodo
 


This is what I do when the uninstall option won't work:

Start---Control Panel---Programs and Features---Find Kaspersky---- right click-----uninstall.


nope..

it literately will not let you .. unless you have the tool


tanks for the help



posted on Dec, 28 2013 @ 05:34 AM
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reply to post by Komodo
 



My wife didn't want this any more because we couldn't afford the license

Microsoft Security Essentials.

Never, ever, pay for an anti-virus.



posted on Dec, 28 2013 @ 08:46 AM
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I used to work for Kaspersky, phone their free support line, they will fix your issue.

Esp the UK branch (as i can personally vouch for that one), though they will likely just direct you to the removal tool (KAVremover)


edit on 28-12-2013 by Biigs because: (no reason given)



posted on Dec, 28 2013 @ 07:13 PM
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Biigs
I used to work for Kaspersky, phone their free support line, they will fix your issue.

Esp the UK branch (as i can personally vouch for that one), though they will likely just direct you to the removal tool (KAVremover)


edit on 28-12-2013 by Biigs because: (no reason given)


thx ..

yeeeah .. last time I looked.. was a Russian ph#
seriously



posted on Dec, 28 2013 @ 07:14 PM
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Klassified
reply to post by Komodo
 



My wife didn't want this any more because we couldn't afford the license

Microsoft Security Essentials.

Never, ever, pay for an anti-virus.



Thanks Klass..

I've heard good and bad about this .. sometimes it works, other times nada .. what gives ?




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