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Originally posted by dreampsi
Well, you have a few options and most have been posted already. In your situation this is what I would do:
I would either hold a meeting and discuss dress code, store and bathroom cleanliness and say it has gotten laxed and you need to remind them or if you don't feel comfortable doing that then you could say a few customers have not necessarily complained but have made comments about personal hygiene of employees.
What I thing is the most appropriate but you probably won't want to hear it is to address her in private but do it in a positive way and something from your heart since you obviously want to help this girl but you aren't helping her if you don't say something. You could say...'G, I'm really not sure how to address this issue since I've never had to deal with it before and I really, really like you and you remind me so much of myself and I know it's hard when people don't give you a chance and I can see potential in you. Having said that, in order to be a successful sales or any kind of associate, you need to look the part to a degree. I would like to ask if you could make sure you are using good hygiene since you are the face of my store. Things like bathing, hair and personal etiquette (burping) are all a part of the professional world that people come to expect a certain level of. Maybe since you've only had cleaning jobs or jobs where you didn't have to work with the public, you've never had to consider this but I feel I must address this issue.
Something like that ..otherwise what is going to happen is it is going to fester inside you and you will either fire her or explode when you can't take it anymore. There is no reason why someone who had the desire and skills necessary to open her own business and get it to the point of hiring employees due to business growth can't address her employees to make it better for all. You can do it and maybe, just maybe your husband is right and this is one more way you can grow in professionalism as a small business owner. After all, would you want to jeapordize what you've worked so hard over one young girl's hygiene?
Congrats on your success!
edit on 22-6-2011 by dreampsi because: spell
Originally posted by schuyler
Well, to put it bluntly, you screwed up by putting your personal feelings before an objective assessment. I agree with several others that you have to fix this thing now, today. Talk to her and tell her the expectations. You're not the Mommy here; you're the boss. Act like it.
Originally posted by bluemirage5
reply to post by Sahabi
I would'nt ask the hubby to sit in with her because the issue for now is personal hygiene and that would be too confronting and pose problems.
Originally posted by Sahabi
reply to post by GypsK
GypsK, it's pretty interesting that the issue was corrected right as you were about to address it! Looks like something saved you from an uncomfortable encounter!
From reading this thread, I see that you have a wonderful heart. I wish I, and others, to have as much compassion as you. May Peace be upon you.