FAQ and Tutorial Need Updating, page 1
Pages: <<  1    2  >>
ATS Members have flagged this thread 1 times
Topic started on 13-7-2004 @ 09:02 PM by EnronOutrunHomerun
I really enjoy ATS, let me start with that...okay, but...

When I joined, I found a few things just a little confusing...and it took me a while to get my answers.

So....what's the great thing about a good, well kept, frequently updated FAQ and tutorial for any website as large as ATS? Well it keeps new members from asking the same questions over and over again, thus making more work for mods and other members and it's a good source for older members to go back to if they forget something.

My mission with this thread?? I'd like everyone to go to the FAQ and tutorial tabs....I'm not saying what's on there is bad, but it's a needle in a haystack! When a new member has a question, they may not know the best way to search for old threads, but chances are they're gonna know what a FAQ and tutorial is, and they'll most likely look there first!

I'd like everyone to maybe list one or two things they think should be added and why - even volunteer yourself to make the additions! I will! I like this place, but I hate seeing people who want to make a contribution being halted by a question that's been answered in 50 other threads and they don't know how to get to them! Some people will say it's just common sense, but how many of you actually know how to change the time stamp on your messege posts? I didn't know when I first started, and I was joined by other members who had been here longer than me....so don't say it's common sense all the time

I'd like some help here....I feel like I'm the only person with this idea.

Here are some links were I've brought up this issue but havn't, as of 10:20 pm on 7/13/04, been addressed.....
www.abovetopsecret.com...
www.abovetopsecret.com...


reply posted on 14-7-2004 @ 11:40 AM by EnronOutrunHomerun
Originally posted by SimonGray
During the less than 3.5 hours between your first and second posts, there have simply been other things for staff to do.


First off, I'd like to appologize for making this issue seem larger than it really is - it wasn't my intention to belittle the mods or make their time seem wasted by not reading my post, although in hinesight I see that's exactly what I did....This issue has bothered me since day one, and I have been wanting to address it, and I suppose it culiminated in that post.

Originally posted by m0rbid
Banshee

I must admit I had missed this nice little addition that is the "Website And Message Board Updates". But it's not easy to spot right away. I haven't even saw it yet.

Maybe a link to this section should be added in the FAQ, new users won't probably think to scroll down to the bottom of the main page to find answer to their question.

I think this is a great point! It is a bit difficult to find even if you've been here a while.....I didn't know it was there either....

Maybe a couple ideas here would be to do what m0rbid suggests and also, instruct mods that if they see a question that appears in this board to simiply have a cut & paste response that directs them to that page...

Originally posted by Genya
I look forward to reading your definitive list!!

I think it's safe to say that even while I was trying to save some dignity in that post my eyes were a bit larger than my stomach so to speak....but I do think that it is feasable and would be helpful for everyone to put together a list - I don't think just one person is good enough for the job, and while I'm more than happy to contribute, my original post says: "I'd like everyone to maybe list one or two things they think should be added and why - even volunteer yourself to make the additions! I will!"

ATS is a great place....it's free, the members are intelligent and care about the issues they post on.....I think as a member who enjoys ATS, it should be there selective duty to assist in making this a better place - That is my intention in this thread, to make it easy for others to simply glide into ATS as a new member and feel at home without too many questions like "how do I do this?" and "What does this do?" - Most of us have been computer literate all our lives and don't need this outstretched hand - I came onto ATS with few questions, but the ones I did have bugged the heck out of me, and I'd just like those with similiar issues to come forward and post their issues here so that when the time comes, mods can come to this thread to update the FAQ and the tutorial, which as I said earlier has great information, but just not enough for this massive collection of websites


reply posted on 15-7-2004 @ 03:54 PM by EnronOutrunHomerun
Originally posted by dreamlandmafia
FAQ stands for Frequently Asked Questions...the questions you stated arent really Frequently Asked. The TimeZone one should be addressed when your editing your profile...cuz it threw me off too...but the FAQ and Tutorial are just fine the way they are. The Website & Message Board Updates forum should be a little closer to the top so its easier to see.

Good points here.....I think maybe this is what Banshee and SimonGray were getting at in a collberative way...

I had no idea this even existed, but when did a search on Yahoo, I came up with an FAQ for FAQs....lol
FAQ for FAQs

Here's an interesting quote that relates to this....
Sometimes a FAQ or periodic posting is compiled as a result of
extensive research on a specific subject. A convenient way to share
the information with others is by posting the article. In this case,
the article might not really be a FAQ - that is, it isn't necessarily
based on frequently asked questions. However, the term FAQ is
sometimes used as a catch all term for articles, periodic postings,
compilations, etc.

Many of the FAQs found on USENET or the Internet today (including
mine :-) could actually be considered NSFAQBTIWTS - Not So Frequently
Asked Questions, But Things I Wanted To Share (thanks to Robin Getz
for this gem). I've also seen them referred to as LFAQ (Less
Frequently Asked Questions). Is there no end?!

Maybe we need a NSFAQBTIWTS -

Seriously tho - any additions to my list in the prior posting??
Take a look at the board questions page.....lots of questions there that are on my list, and I'm no Nastrodamus....pretty obvious isn't it?.....I'm sure a few of you can think up some more - like "Hey, why not trash this thread?" or "What's this guy, crazy?" - I know those pop up all the time - j/k - don't do that

Any other ideas? Is anyone even going to take my advice here when and if they are updated? Let's talk about that, eh? I'm not making points off this thread, and I'll gladly keep posting until I get some help here - Mods, I know you're busy....I'm looking for member involvment



reply posted on 19-7-2004 @ 04:04 PM by EnronOutrunHomerun
Here's an idea....

Any time I see something that falls under this category in the ATS Board Questions Forum I'll make this reply:

Yet another case for the need of FAQ updates, addressed on this thread.


Then maybe the people who read those threads with the same questions may feel some underlying desire to go here and see that they may have the same desires....

A little note here - Out of my own interest, I went to a few other boards and looked around, fee and non-fee - ATS by far has a much better setup and FAQ/Tutorial from what I've seen....but my belief still stands.


reply posted on 19-7-2004 @ 08:35 PM by Gools
Originally posted by EnronOutrunHomerun
Yet another case for the need of FAQ updates, addressed on
this thread.


Hey EOH. I just read that in a different thread. Sounds like a good mission to me!

I made a suggestion a while back ussing the tab at the top of the page. No answer yet. I may not have included my name since I thought it was like a u2u and would automatically ID me. - logical no?

There is a thread by S.O. about this problem but I see no fix yet. Could you add something like:

"12. How do ATS Suggestions Work?"


My suggestion was to place one of those "This site is best viewed with X set to Y" type of statements at the bottom of the page (e.g. resolution at 1024x768). Another member suggested next to the copyright notice. I would also add to the list something like:

"13. What are the optimal settings for viewing/using ATS?"

Another question that I posted for, was on the Red Warn Tags. So I would add something like:

"14. Is there a legend of symbols used on ATS?"


Thanks for calling attention to this. I too had some questions and had to post for answers because I could not find them. I realize and understand that staff is probably all volunteer, and that we all have a life, so I believe that people will be patient while these things are solutioned.

#12 is a coding solution
#13 is a technical knowledge solution, and
#14 is an information gathering solution.

Who does this for ATS?

Perhaps they are lacking support and could find a few volunteers around the board?


Edit: There are many people who got answers to many questions. So I started this tread to gather the answers in one place:

Answers to FAQs not in the FAQ

edit: link



[edit on 7/19/2004 by Gools]
Pages: <<  1    2  >>    ^^TOP^^