posted on Oct, 21 2015 @ 10:29 PM
Hello. I'm truly sorry for you bummer of an experience with your first vehicle purchase made via financing.
I've been reading around on this site for years (never in this specific forum) but I joined just to give my 2 cents and hopefully assistance.
I've been in the business, at a large Chevy dealer in Ohio for 15 yrs, I have mainly been in sales, and service, now am in sales management. I don't
know enough to give clear help but I will try to offer it. If you pm me the VIN I can pull a vis on it and get you the remaining warranties, show the
in service dates (the date the clock started ticking on the warranty and the mileage it was at) and any service repairs or recalls done under
warranty by a GM dealer.
I can tell you that if the owner of that chevy dealer, or the general manager had seen the (lazy, or overwhelmed )service advisor turn business away
that individual would have lost their job. We do not turn business away, and we do huge #s in both service and sales. The service department is
responsible for huge dealer profits and creates a nice living for good, solid technicians. That car you towed in there is $ in the bank to them so
shame on them (as far as that side of the coin goes). More importantly they may have blown the chance at gaining or should I say saving a customer.
You bought that chevy because you enjoyed the ride, style, features, way it fit you, the color and of course the financial part of it or you wouldn't
have bought it. It's a 2011 with probably what, about 55k miles on it? Had they said "hey we can't get the repairs done immediately, but we can look
at it, here's a rental for $30 for the day (until warranty is verified, your responsible for $) we'll call you tomorrow with a diagnosis". The whole
thing was just handled wrong. I love making folks smile in these circumstances, the service department and mainly the advisors diffuse bombs all day,
normal maintenance not so much but anything else and it's an unexpected cost, that a lot of times people don't budget for. So for someone to break
down, get towed, explain, and hours later be told nope can't help is just unacceptable... it is when a bit of good advice is priceless. The service
manager if he or she wasn't present at the time you were turned away, than I would certainly bring this to their attention, you'll get bumped to the
front of the line and they'll get the best in the shop to look at it. General motors has changed a bit since 2011 too, the transparency they offer is
great. They took a hit but have stepped up and handled it.
As far as the problem with the vehicle I dunno. Is it an automatic? We're there any warning lights on before it happened?
If my response in any way is unfit I apologize in advance, I am new to the whole forum "thing"....well at least posting in them, I'm normally just a
Ill get you that info if you'd like. Best of luck!