I have a suggestion for additional improvements in the ATS Newbie area:
It's possible that much of the negativity seen in user postings is actually caused by larger or smaller amounts of chronic user frustration with the
inevitable learning curve in becoming a "skilled" ATS user.
If there is in fact a significant amount of user frustration simmering below the surface caused by the stress of learning how to become a proficient
site user, perhaps additonal learning options in the ATS Newbie areas would accelerate the learning process for all. (I say "all" because I myself
tend to use ATS/BTS only when I have the downtime to log on and catch up with Forum discussions, consequently I occasionally have to look back at the
Newbie threads when I realize I have forgotten certain ATS procedural steps).
As a possible solution for minimizing the learning curve for ATS users, you can look at a website associated with a learning theory (Human Dynamics)
that has gotten a lot of academic attention and real-world usage over the last 20 years or so:
www.humandynamics.com...
Briefly, they introduce a group of learning styles, each of which is radically different from the others. The takeaway message here for ATS is that
if ATS Newbies are shown choices for how to learn basic ATS tasks, choices that include their own preferred learning style, that could radically
reduce the learning curve frustration.
That website is run by a PhD psychologist and academic whose theories have been put to use in education and in for-profit environments around the
world. In their book of the same name, they include a chapter showing how the Intel Corporation was able to pare down its staff needs dramatically by
using "Human Dynamics" communication techniques. Let's see, Peter Senge of M.I.T. is also a longtime user and endorser of their methods.
When you get a chance, please take a look at either that website or the book (available in a number of libraries globally) and see what you think. An
example of how ATS is already making some use of one of their recommended training techniques, for example, is in the Freshman Forum instructions for
creating avatars, where the instructions go step-by-step. Step-by-step learning is necessary for the most numerous group of human learners, for
example. Lots of folks don't need that by-the-book, hands-on learning approach, but lots more folks (like me, for that matter) heavily depend on
that particular learning style.
Thanks for reading all of that. And another unrelated request: Could some of your user polls be conducted over a longer timeframe? For a great many
reasons, I just cannot log on to ATS every day. Ain't gonna happen. But many ATS user polls become closed to user input before I find out about
them. Help!
Finally, on the forthcoming ATS/BTS Book review section, when you start formulating that (forum?), you might also want to take a look at an
interesting website for owners of personal libraries:
www.librarything.com...
It's free up to a point (up to 200 books added, currently). Users post interesting mini book reviews. A lot of professional library people use that
site, so it's a chance to analyze their "best practices" and adapt that to ATS usage.
[edit on 5/9/2009 by Uphill]