Last year I bought a new iPhone 5 and as my wife has the iPhone 4 and I have an iPad, I thought I might need more storage with the ICloud that gives
10gb storage instead of the free 5gb on offer.
As I didn't use the full the amount after paying £14 for this, this year I went for the free version.
It says you can stop this and go for the free one but nowhere is there an option to do this.
I made sure the free version was all ticked and thought nothing of it.
On 23rd of last month they took £14 from my account for the 10gb even though it was clearly marked it was free on the 5gb.
That same day, I got Apple to call me and was assured a refund was on its way and the 10gb storage was cancelled.
Following week it still wasn't in my bank so I again phoned them to ask why.
Person who answered apologised and said he would look into it and this time it was sorted.
Next week I again called and brainless wonder who answered said it would take 6-8 weeks for a refund! I queried this and he had no answer but said it
was on its way again and not to worry.
Cut a long story short, I again got them to call me last Wednesday about this and he swore blind it was ok but previous people had not done it right
for some reason!
Today, I again was talking to them and they said it was not sorted until last call for some reason and this time it was categorically sorted and they
would give me a call back this coming Wednesday!
I told them I would take them to the small claims court to sort this and claim inconvenience I have suffered. He stuttered when I mentioned this to
Must say it was the American Apple representatives I have spoken to and they said the refund was coming from the States as if it would make any
When i spoke to them today, they cut me off twice which just angered me.
They were quick enough to take the money from me but to give it back is beyond a joke!
He said it was the storage was only cancelled last Wednesday so why hit me with the crap on previous 3 calls I made to them!
I await with bated breath to get this refund from them. It's not a huge amount but better in my pocket than theirs.
I have never been treated so badly by such a huge company as Apple and am disappointed in the way I have been treated by Apple.
Anyone else had the same experience from them?
edit on 21-10-2013 by scotsdavy1 because: (no reason given)