I am amazed at the ineptitude of GE Retail Bank. They hold my "CareCredit" medical charge card.
I needed extensive dental work done, and a year ago August my dentist gave me a summery of the procedures I needed and costs, upfront. It came to a
little over $3,000. I okayed their proposal and the assistant charged my card for the entire amount up front, which was required for their discounted
offer. It was a good deal, in my opinion, so I went for it.
Now, CareCredit offers "no interest" for the first 12 months. But, if you don't pay the balance off in time, they charge around 20% interest on the
original amount. So after paying the required minimum monthly payment, at the end of 12 months, I did a balance transfer to my Chase card, that also
offers 12 months of no interest on balance transfers.
I did this transfer transaction about 3 weeks before the deadline, so as to be sure to avoid any interest charges. Then I waited and waited for my
payment to post. Now, my expiration date with GE CareCredit was the 15th, and I grew more and more anxious as my payment continually refused to post.
I made several phone calls to GE, and the first few operators couldn't find the transfer, so I called Chase. Chase assured me the transfer had gone
I kept calling GE, and the operators now were telling me that I needed to wait for the next billing cycle to see my payment posted. So, I waited, and
waited. Finally the 15th rolled around and sure enough, GE never posted the payment, added a late payment fee and about $700 in interest charges to
I called them, I wrote them, sending all kinds of documentation, and refused to pay them anything. Finally, I see my balance transfer posted in
November. The initial charges were cleared, but the fines and fees were still on my statement. I called them again, and again, until I finally saw my
balance drop to zero! YEAH!
Then, on November 15th, I get a bill, both in the mail and in my email inbox, but this bill has a negative balance of -$900.00 plus change. So, I
call them again, asking what is this negative balance. The operator looks up my account, and finally she apologizes, telling me that there has been a
mistake and that I see should see the balance "zero out" in my December statement. Doesn't happen.
So, December rolls around, and I keep checking my online statement, and it still has the negative balance. So, I call them again, and again. They
apologize and assure me the balance will zero out soon. A couple of days ago, I checked gain and it did just that! Thank god, right? Balance
Then today, I get a check in the mail from them for over $900.00!!!!?????
I quadruple checked all my past statements from CareCredit and Chase. The balance transfer was paid in the correct amount, the fees and fines were
removed from my CareCredit statements. I can't figure out where this $900 comes from!
I'm convinced! It's a December 21, 2012 miracle! I'm cashing it!
edit on 21-12-2012 by windword because: (no reason given)