posted on Jan, 29 2011 @ 02:25 PM
I just had an experience today and I could think of no better place to share this then here. I signed up for Gamefly yesterday and paid them 40.00
for the 4 games at a time plan. I happily went through last night picking out the games that I wanted to recieve. Well it occurred to me that I was
going to be going to visit my grandmother down in Louisiana next month and I would be there for a couple of months. I am also going to look for a job
as I am thinking of relocating back to Louisiana.
So I changed the delivery address to my grandmother's house so that the games would be delivered down there. Well this morning I checked my email, and
Thank you for your interest in GameFly. We have identified that your household had a previous account under firstname.lastname@example.org that was cancelled on
12/19/2007 and had outstanding games, Cabela's Big Game Hunter 2008 and NCAA Football 08. We did make several attempts to contact you to identify
whether you wished to keep the games or if you had placed them back in the mail. We did not receive a response from you and were forced to send your
account to Stuart Allan Collections.
We have issued a refund to your card in the amount of $39.81. Please allow 3 to 5 business days for the credit to post to your account.
Unfortunately, due to the previous account history, you are not eligible to activate a GameFly membership. Please contact Stuart Allan Collections at
800-880-5400 to address the situation.
The GameFly Team
So I tried to call them and they were closed. I then sent them back a response and attempted to reach them via the live chat they offer. I finally
spoke to someone on live chat and was told that basically because I am related to someone that had a bad account I could not keep my account. They
cancelled my account, and actually told me that if I wanted to pay off his debt that I could have my account back.
I proceeded by asking them a logical question. I said simply, "So what if I moved into a house where the previous tenant had had a bad account with
you?" The response was, "You would have to provide us with proof that you lived there such as a lease or a rental agreement." So then I asked them how
they could hold me accountable for something I didn't even do and they qouted the TOS line about being able to terminate service for any reason
without explanation. I said well that is a hell of a way to do business great practice there. I then reviewed there TOS and found no mention of this
anywhere. I spoke to them again and they continually referred back to the line about cancelling at any time without reason.
There TOS can be found here if you would like to read it for yourself.
My understanding of what happened with my cousin is that back in Hurricane Katrina he lost the games along with a lot of the house. Once they were
able to return home he spoke to Gamefly and they basically told him there was nothing they could do he would have to buy the games. He didn't buy them
and now apparently they will not let anyone associated with the account have an account.
I am astounded and bewildered at the BS that I am getting fed from them and they even called me on my personal phone to tell me the same crap. I said
you obviously didn't read the email as for one I asked that it be read by someone other then a service rep and secondly I told you they were my
family, because when he called he told me I could provide my signed lease agreement. I said how about a valid ID to show I am not the same person. He
said that doesn't matter you would have to clear up the previous account. I said even hospitals can't make family members pay for someone else's bill
I don't see how you can justify even implying it.
Anyway thought you all might want to hear about my issues with them.
edit on 1/29/2011 by Phantom28804 because: (no reason
edit on 1/29/2011 by Phantom28804 because: (no reason given)
edit on 1/29/2011 by Phantom28804 because: (no