I had no other place to park this so if it has to be moved please do so MODS.
It sure can and here’s my story. We bought a 24 year old home back in 2017 and it came with a Samsung refrigerator. The manufacturing date code
delineates that said refrigerator was manufactured in 2010 so it’s about nine years old. The owner left a four pack of as described “genuine”
Samsung water filters so I had been replacing them about once every 6 months or sooner. So about three weeks ago on a Saturday morning; my wife and I
were talking and I filled up a glass from the refrigerator with some ice cubes and then dispensed the water. No issues on that day as sometimes the
Icemaker doesn’t release ice or it weeps water from the actual icemaker housing down over the lower drawer as the cubes have partially melted.
So I walk into the family room and after about 10 seconds I hear this whizzing / whining noise like something is rotating. The noise is coming from
the kitchen. I ask, my wife who is still in the kitchen if she hears it and she does but we can’t tell what’s going on. I then glance towards the
refrigerator and the noise is coming from the inside. So I open one of the doors and about 3 gallons of water pours out over the freezer drawer and
onto the kitchen floor. I glance at the icemaker and see water coming out from the upper connection at an extremely high rate of flow. Almost like a
mini fire hydrant. In a panic I try to shut the ice maker off but that won’t do anything so I have to shut off the water line to the icemaker which
is located in the wall behind the refrigerator. So with all my strength I am yanking on this monster size refrigerator with both arms and finally get
it out from the in wall cabinetry after the third yank with both arms. My guess is that it took me about 30 seconds until I was able to shut the valve
off from the time that we originally heard the whizzing / whining.
OK so the water is shut off but the floor is soaked and water is flowing into the basement. We get the shop vac and with towels get everything dried.
We then clean the entire inside of the refrigerator. The only damage is I strained my back and the Tung and groove wood oak flooring in the kitchen is
beginning to cup.
Later I went onto Samsung’s web site and located one of their authorized repair dealers in my area and set up a visit the following Monday. When the
guy showed up I told him the above and he said that yes they can flood the entire home and that in the last year, he serviced three that did. He said
what happened on the last service call was that the water inside the water filter froze, expanded and cracked the plastic base near the molded male
stem on the top of the water filter. When he took it out we saw the crack. It was a radial crack about one inch long. It was following the round mold
mark in the plastic.
“Radial Fracture - A crack in a gloss that extends outward like the spoke of a wheel from the point at which the glass was struck. Concentric
Fracture - A crack in a glass that forms a rough circle”
So he replaced the filter with a newer one I had bought which was a direct from Samsung and it was an OEM part. Four weeks later and we are still OK.
We paid the $85 and he reset all of the inside temperatures to Samsung recommendations. He recommended that we get a magnetic thermometer to keep an
eye on the inside temperature. He said that he is still concerned but that’s all he can do for now. It’s either that or simply disconnect the
water supply and turn off the ice maker totally. He recommended that I buy a complete new ice maker housing as the gaskets warp and the inside box
temperature to freeze the ice into cubes will escape and travel along the water line towards the filter housing as per the design of the refrigerator.
1. A refrigerator with an Icemaker and water dispenser can flood a home causing $1000’s in damage.
2. Although the refrigerator has an inline valve connected to the water line, apparently the OEMs do not use an electronic “smart” valve with a
sensor that would shut off water to the system when a massive amount of water is flowing through the system.
3. A class action lawsuit is open and ongoing for OTHER similar models manufactured after ours for another issue.
4. Consider another manufacturer over a Samsung or LG product as they simply have limited experience in the design and manufacture of refrigerators as
compared to the other guys who have been around for 50 years.
5. In my interaction with them Samsung stated that the ancillary part is NOT their responsibility. I beg to differ as they licensed the parts
manufacturer and had to have furnished their design to afford connection.
6. We have had the similar issues at random with this refrigerator as the complaints in the video; since June 2017.
7. Could those same Samsung refrigerator models in that class action lawsuit suffer the same fate as ours down the road? Plus will those
recipients be required to waive their rights to any and all future rights to claims against Samsung for the settlement they shall receive in that
The lawsuit was filed in 2017 by a couple alleging certain residential refrigerators with built-in-door ice makers designed and manufactured by
Samsung are defective, “…in a number of ways, including but not limited to, defects that affect the built-in-door Ice Makers which results in
leaking and slush, over-freezing ...Jul 5, 2019 Mediation Ordered in Samsung Ice Maker Class-Action Suit ... www.nbcmiami.com... › news ›
local › Mediation-Ordered-in-Samsung...
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edit on 25-9-2019 by Waterglass because: typo