My last experience renting a hotel was a freaking nightmare. I'm so used to not reading fine print when I do stuff over the web (order from Amazon
etc. or get tickets etc.) I didn't think there would be any issue, also wasn't expecting the place to be such a crap show.
Booked it, showed up and there are people drinking and smoking pot in front of the doors, like 30 feet away. They were loud and obnoxious. They were
also settled in. Lawn chairs, a pop up awning, coolers. Probably around ten already outside, and we passed a few more on the way in.
Go get checked in feeling sketched out already (I'm not a prude and was carrying), then realize the room I booked looked nothing like the pictures,
was dirty, the bed sounded like it was going to fall apart when I put my bag on it and it smelled terrible.
Go back and tell the very creepy transgender (it's fine to be transgender but slutty/trashy meth transgender person at the front desk?) I wanted a
refund. Told her it was clearly not the room on the site, the ceiling was exceedingly low, the room was the smallest I've seen outside of Europe and
was disheveled and dirty and the safe didn't work. "Our rooms are standard size sir." Was also told they couldn't do anything about the people
getting high in the parking lot and drinking because both are legal in WA. BS, you can tell guests they can't do drugs and have open containers in
the parking lot, or at the very least tell them to keep the foul language and volume down (we could hear them inside the room). I almost lost it, I
was fuming, but this gal I was with has had this very calming effect on me and even though she didn't want to be around for a confrontation I still
somehow chilled out.
Walking back to the truck I noticed a couple that had checked in right before us leaving with all their bags too.
I wasn't letting my girlfriend sleep in this crap hole, grabbed a card, wrote down some info and drove across the street. Got an enormous room for
the same rate that was exceptionally nice (for the price) and felt WAY better since access was actually controlled and there were no ne'er-do-wells in
the parking lot.
Found out from the very sweet and apologetic hotel desk clerk at the new place that the place across the street let people live there (long term
rent), the cops were usually there at least once a night and it was pretty dangerous.
When I got home I felt like I must have booked the wrong place, so I hopped back online and started reading the reviews (it had 4 out of 5 stars). It
was BLATANTLY obvious that the owner/employees were writing positive reviews to counteract all the bad press. A few people had pictures of bad bed
bug infestations. The person tasked with responding to complaints was incredibly aggressive and condescending to any negative review, and didn't say
a word to any positive review. All positive reviews looked to be written by someone that would have trouble in 5th grade, same as the person
responding on the hotels behalf.
So yeah, I get that hotels can't always be accommodating, but I sure expect a LOT better and will be a LOT smarter in the future. After this ordeal I
remembered my parents always asking to see the room first. Thought that was pretentious when I was younger, now I get it. I'm really not that
snobby, I've stayed in some very spartan places, especially in Costa Rica. The rooms were actually clean though and I felt safe and people weren't
getting drunk and stoned 40 feet outside my window. I don't mind throwing my toilet paper in the trash, I mind trash being encouraged to take over
the parking lot.
Agree, I at least knew the location of the place and read the first 5 reviews that were all positive (no surprise now). I wasn't really angry with
the front desk chick, not her fault, but I was furious with the management.
I wouldn't have been pissed off if the power was out, or if the elevator was broken (unless I was handicapped and maybe not even then, stuff happens).
It was the absolute disregard for "normal" customers, the level of filth and the blatant lies that irked me.
TL;DR sorry there are jerks that don't understand you can't control everything, but F seedy hotels that trick people into staying on a busy weekend
with no other options (even though I got lucky). Not everyone can say screw it, I might not get a refund but won't let my girlfriend sleep in
squalor. I have a feeling this is the business model of that place. "I can't guarantee you a refund since my manager is on vacation, you either have
to take the room and therefore pay for it, or risk not getting a refund, AND finding another place at this hour". That wasn't very TL;DR, but I'm
edit on 2820160620161 by Domo1 because: (no reason given)