posted on Jun, 27 2016 @ 07:24 PM
First, and foremost - Book through the hotel itself. Hotels, booking, travelocity or whatever you might use is convenient to do a search, but in the
end they don't give a damn about you. We've been unable to accommodate people for reasons that should have been sorted out but never were - Such as
a person in a wheelchair unknowingly booking a room that has outside stair-access - Oddly, some sites don't explicitly let the customers know this,
they will only explicitly let a customer know if there's ground- floor rooms, so it's only if that explicit explanation is missing, they " should
know " everything available is stair-access - Sure, they can also put a request through that third party site, but that's not going anywhere. We
aren't notified of the situation in any way - And that person is out of a room for the night unless they can find something else, or are willing to
or able to take stairs with their disability.
Secondly, why do so many people rate a hotel negatively based on it's location? Do your homework! You should know exactly where you are booking, and
the location aspect of a hotel should always be a 5/5 because YOU CHOSE IT. Now there are situations where everything really close to a national park
is booked, and you have to go some miles away because you booked way too late - Again, this is not the fault of the hotel. Stop being critical of an
aspect that should be completely in your control.
Stop complaining! I've had customers act like it's my fault that the wind is blowing outside ( I wish I was joking. ) There's really no reason to
complain about aspects of an area, hotel, etc that are simply not in the control of the hotel owners/staff themselves. We've been blamed for
countless things that have absolutely nothing to do with the services we provide.
Anyways, just a little rant of mine. Customer-Service jobs often suck because of the customers themselves, not the work itself ( I fold laundry, stock
shelves, etc.., which is all fine. )
What suggestions/rants do you have about customers in your workplace?