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Originally posted by mblahnikluver
Anyone else have ATT and have issues like this? Or is it just me and the cloud that follows me everywhere?
Originally posted by diddy1234
its nothing new.
Same here in the UK for virgin boradband internet.
Their technical support is in India and they work like robots reading the same questions from the same screen day in day out (they must be bored or morally worn down to near suicide)..
If you want to save money, go to your cable operators cancellation department and say you want to leave (even if you don't want to).
Then get them to send you a new cable modem etc and you'll be up and running a lot quicker and less expense !edit on 21/11/2011 by diddy1234 because: (no reason given)
Originally posted by Skewed
reply to post by mblahnikluver
I have a way I protest this sort of scenario. I can say I do not particularly care for my method but it gets my point across never the less. Basically, I am as rude as I can be, but it is not personal and do not make personal attacks.
My theory is this; if I can be as rude and as belligerent as I can muster up, maybe these people will get put out with their jobs and quit.
I try to create a hostile environment. As I said I do not make personal attacks at whomever I am on the phone with but I make it is as difficult as I can for them.
I will use the language barrier as my excuse and basically keep the conversation from progressing until I can be transferred back to the states or someone gets on the phone that I can understand.
I have stressed I do not know how many people out like this,
the funniest thing about it is that a lot of those people really do not know how to handle a pissed off American. In some cases, I have seen improvements.
edit on 21-11-2011 by Skewed because: (no reason given)
Originally posted by brokedown
It is not just you friend, my experience with ATT tech support mirrors you own.
It was not just tech support it was also billing support.
I finally gave up on them and canceled my account of four years.
I was trying my darnest to work through the problem of connection, speed, drop outs on my “air card” for over six months, also demanding credit to the account for the days that the “air card” was not working properly. Which credit was given and applied on the next month’s bill, but would reappear as a charge a month or two later. You had to watch them like a hawk. Finally, I had reached the end of my rope and canceled my account. The day before termination an account manager called and I was ensured that All would be taken care of if I remained a customer, so I relented and remained and the next couple of months everything was A-OK, but the third month all of my credits appeared once again. I call immediately and canceled the account on the spot.
ATT just makes doing business with them to hard. It makes me wonder if this is not a Corporate business decision to readjust a person account several months after the fact in the hopes that most people don’t read their bill.
Originally posted by Biigs
When ever im listening to a scripted outsourced tech, being a tech myself, i just ask them a question that wont be in their script and then ask for their manager and or a 2nd/3rd line tech. It usually works. The other method is pretending to know what the issue is because "you used to work for *the company*" and you want to esculate to a higher tech imediatly.
Originally posted by jburg6
I work for a small business and we have AT&T phone service. It is very reliable and the cheapest available, but the customer service IS AWFUL. We wasted at least 2 solid days' worth of work trying to get a simple transfer of phone lines when we moved, and AT&T broke their promises to come out and complete the transfer at least twice and forced us to go over a month without phone service. Isn't it funny when they treat you like crap but you stick with them because of the reliability of the service and the price?
Originally posted by insanedr4gon
I know what you mean. Then again, I would kill for some FREE tech support. My router was having issues about a week ago, and when I called netgear, I waited for half an hour for someone to tell me i would have to pay to get some help. I definetly do not want to pay for something that I had always thought to be free. The people were extremely nice though, just the company.