posted on Jun, 28 2012 @ 10:24 AM
Finally managed to get into my online account after being offline since last Friday morning due to what natwest called a software update glitch, I
think they were hacked and are lying!
Why? I only to find when i finally get access that £3,495.00 taken from my account by use of a cheque they gave the me cheque number,
The only problem, is I don't have, and have never had a cheque book for that particular account!
1. They could not give me the name of who the cheque had been paid to
2. They put me through to the banks fraud dept who managed to cut me off twice! after finally getting back through they were trying to tell me it was
not actually a cheque debit afterall but that paypal had requested a repayment.
3. I Checked with paypal it was not them, and i had plenty of funds in my paypal account so no need for any payment reversals.
4. I finally got a return call by the unauthorised account team who again blamed paypal, but refunded me in full within 10mins.
It is easier to get blood out of a stone than get it from a bank, this was way to easy!!!
All the time I talked to the bank I kept on asking them was this happening to anyone else and they said I was the 3rd person that morning with the
The guy I spoke to from the unauthorised payments team asked how did I get through to him so quickly as he is inundated with problems and has a huge
backlog, I said i mentioned making the hacking public to bbc news and he said that would do it!
It's great to have the money back, but How did anyone get access to my account? and how come the banking onbudsman is not letting the public know
that Natwest is not safe!!!
Anyone else with the same problem?