In the aftermath of the massacre at Houla last month, initial reports said some of the 49 children and 34 women killed had their throats cut. In Damascus, Western officials told me the subsequent investigation revealed none of those found dead had been killed in such a brutal manner. Moreover, while Syrian forces had shelled the area shortly before the massacre, the details of exactly who carried out the attacks, how and why were still unclear. Whatever the cause, officials fear the attack marks the beginning of the sectarian aspect of the conflict.
In such circumstances, it's more important than ever that we report what we don't know, not merely what we do. In Houla, and now in Qubair, the finger has been pointed at the shabiha, pro-government militia. But tragic death toll aside, the facts are few: it's not clear who ordered the killings - or why.
Given the difficulties of reporting inside Syria, video filed by the opposition on Twitter, Facebook and YouTube may provide some insight into the story on the ground. But stories are never black and white - often shades of grey. Those opposed to President Assad have an agenda. One senior Western official went as far as to describe their YouTube communications strategy as "brilliant". But he also likened it to so-called "psy-ops", brainwashing techniques used by the US and other military to convince people of things that may not necessarily be true.
The efforts are armed conflict and subversion. Forces conduct armed conflict, normally in the form of guerrilla warfare, against the security apparatus of the host nation (HN) or occupying military. Conflict also includes operations that attack and degrade enemy morale, organizational cohesion, and operational effectiveness and separate the enemy from the population. Over time, these attacks degrade the ability of the HN or occupying military to project military power and exert control over the population. Subversion undermines the power of the government or occupying element by portraying it as incapable of effective governance to the population.