posted on Dec, 1 2011 @ 03:54 PM
reply to post by mysterioustranger
I understood. It's not just slowing however, it simply stops part way through a download or opening a page and often times out. I've had minor
slowdowns but never seen this before. They did say though that they found the issue at their end and mentioned it was to due a usage issue with a
My capability is now 2.4 Mbps if I remember right up from the 1.4 Mbps I had before they reminded me to opt in to the new speed at the same price.
Generally I saw the full 1.4 on most downloads for the entire download until this. Have not tried the new speed since this came up.
The company seemed quite honest with me which I appreciate. I know they got a new CEO a while ago who said her goal was to better customer relations
and improve service. Still the idea it cannot be fixed without waiting weeks troubles me which is why I posted this.
I am also curious if this is a problem that is going to get worse and worse with all the Gamers and people watching movies and TV on the Internet. Is
the infrastructure up to the task I wonder? Is this a matter of inadequate equipment or lines that is growing?
They put out a flyer in our bills about 6 months ago about them limiting the smaller accounts due to overuse by a tiny number of people. All I get is
an advisory email if I go over 200 gigs, which I'll never do. Don't even know how others do so unless they sit at their computer downloading all the
I know one thing, I hate downloading on DSL after having had the far faster speeds. That and they charge way more for the DSL and it has intermittent
outages all the time.