posted on May, 16 2011 @ 04:06 PM
OK, I'm not really a noob; I came here looking for some help.
The thing is: I can't seem to get my avatar to work. I've followed all the instructables; I've read all the FAQs; I've viewed the out-of-date
video. But nothing seems to cover my actual problem. When I go to Tools, I see, over in the right-had pane, the following:
YOUR AVATAR MUST NOW BE HOSTED THROUGH YOUR PHOTO ALBUM ON OUR MEDIA PORTAL.
Click here to access your photo album page, or here to learn more."
Upon clicking "here" (the first one) I'm taken to the Media Portal login page. An attempt to log in simply refreshes the page, but with an error
message: "The following errors have occurred: * Incorrect username or password. Please try again!"
As manager of my company's IT department, I'm embarrassed to confess that I've tried this at least a hundred times in the past year, with the
identical result. (Well, you know: I keep thinking that maybe it's been fixed!)
I know I've seen several people mention this, but I've yet to see anyone offer a definitive, working answer. I've seen a lot of guesses and
suggestions; just no real answer. Someone said that you have to use the original sign-up password you used when you joined; but I've no more chance
of remembering my original password than... well, let's just say zero chance.
So: Anyone who can help? Anyone who has actually solved this? Anyone who's found the real, working answer?