Ok this is my rant.
So please excuse the sevre anger, as I am on speakphone hold with optus now for 17 minutes 30seconds.
2 months ago, 2/12/06 I signed up for ADSL ( Broadband ) and a phone line.
My apartment ALREADY had a phone jack in the house.
It has been 2 months, and I am yet to have a simple f'n dial tone on the line, or even my ADSL Account created.
I call my provider 'westnet' and they tell me optus are dicking them about, not returning calls, and are continuously telling them they are working
on it. I asked him when id be up, westnet said they are waiting for the manager to get back to them, to tell them WHAT the deal is, as 300+ customers
are STILL waiting for a dialtone/adsl connection.
SO... i call Optus, they refuse to put me through to the department whom handles exchange connections. And I was advised I have to talk to my
So I call the provider saying optus wont gimme an answer, you need to give me one, he advises me that he has been TRYING To contact Optus to get some
clear informaiton on why its been over 2 months for his customers to geta simple service. According to him, the managers arent being clear, keep stone
walling and putting off meetings.
NOW, I try calling Optus again, climbing the ladder of managers until the head guy says to me,yes we can tell you why.. but we wont because your not
part of that company.
'' so why cant you tell that company whats going on, so they can tell me ''
Im sorry sir, we are in dealings with them, and will answer there queries in due time.
WHAT A COLLOSAL f'up.
how can it be so bloody hard, to have a phone line turned 'ON' in the exchange.
How can you pay good money for a service then be DICKED AROUND so badly.
... ... ... breathe... breathe.. ok thats my rant...
anyone else got any UNBELIEVABLE stories of sheer incompitence.