posted on Dec, 7 2005 @ 09:43 PM
Good post, Grady.
Years ago, I took a class in Stress Management my employere offered.
There were seveal 911 operators in the class.
They all seemed interested in their work and eager to help others.
The stress level in that job is high, as you can imagine. Especially since at leas one of the supervisors was clearly not cut out for what she was
So, even if these people have the skills, the stress and management can also hamper doing a timely job.