posted on Apr, 8 2005 @ 12:42 PM
As someone who had to rebuild two out of three of my relatives' machines that were damaged by the SP2 install, let me remind folks that it isn't all
sunshine and kittens.
If it's not going on a clean, fresh OS install system, there is a very high rate of failure. For a customer-release, and marketing-pushed
"upgrade", it is inexcuseable that such a high failure rate occurred. And even worse, the rollback function is almost totally ineffective.
New people to the computer world, my mother, for example. I've been on her case since she bought the system to be careful of what is downloaded, and
to make sure to update security and patches frequently. So when SP2 came out, and it was officially and definitely from microsoft, my mom decides
she's gonna be brave and folow the simple instructions, without bothering her kids to get it done.
BLAMMO. System is hosed, and it takes two weeks of remote login and phone tech support from myself, and one of my stepdad's administrator co-workers,
to get the system even mostly functional.
Now, Mom's back to being afraid to do anyting like simple security updates on her system again.
Thanks, Microsoft. I appreciate you scaring the hell out of my mother and having her completely lose confidence in what she's learned about PC's.
Glad you can go a whole month without the need for a patch, Microsoft. Of course, is this simply because you've decided not to address a few recent
flaws because the exploits are either not in the wild yet, or you've suppressed them successfully, like Bugtraq?