posted on Sep, 29 2018 @ 07:02 AM
a reply to: blueman12
The Mentality of companies now: Why pay staff $15 bucks an hour when 90% of the call volume involves turning it on and off again or some other step by
step script that a trained ape could handle.
So now they just hire staff who know how to say "turn it on an off again" and let the other 10% of complaints get handled by another (higher paid low
staff) department on-shore but only "if" the customer complains enough to make a scene.
If i have a concern about my internet cutting in and out, how in the hell would someone in Pakistan have the local answers im looking for?
You are that 10% that they don't really want as a client - you cause hassle and your problems requires a real person not a script.
Pffft you should know better than to complain [/S]
I'm in SE Asia currently though and FYI the going staff rate is between $400-700 a month for decent call centers depending on the client.
Small/dodgy call centers with minor clients around $250 per month sometimes less for web chat support only (voiceless)
Overseas clients will probably pay around double or more that rate per agent which would includes phone service / computers / recruitment etc.
Of course hiring overseas staff is as much a result of customers nowadays demanding cheaper products & 24 hour "customer service" as companies trying
to skimping on staff costs.
edit on 29-9-2018 by TheResidentAlien because: (no reason given)
Cheap reliable products with a high level of customer service just do not exist.
edit on 29-9-2018 by TheResidentAlien because: (no reason