So some months ago I had to visit the ER while traveling out of state.
I got my EOB's and then the bills and set up an online payment plan (this payment option was one suggested on the bill.) Cool, everything's good and I
make a couple payments.
Now I see on this billpay website I keep getting additional charges in increments of $75 or $150. They keep popping up like whack-a-moles! The site
says they're 'additional charges separate from my balance.'
I can't figure out what these charges are for or why they're coming up by the factor of seventy-five dollars. Fine so I pay one or two of them, in
addition to paying towards my balance, and they clear off the board.
These 'additional charges' only start popping up again and again.
Even worse, now whenever I make a payment on this site my balance doesn't even change! I've made 2 payments over the last month and the balance still
says I owe the same amount as before.
The site isn't updating, but my bank statement says for sure the payments were withdrawn and transferred.
I can't help but feel I'm being scammed by a shady site and perhaps a shady hospital! I also can't find a way to get statements or EOB's on these
additional mystery charges. I also can't seem to find a way to request statements by mail--somehow the site says I'm set up for paperless statements
(which I never set up,) yet I can't seem to change that option, nor do I receive any statements of any kind! Nothing in my spam folders either,
The one paper statement I did get has a help number on there, but I'm always going to be at work during their call hours.
I'm not sure what to do, but I feel like I'm being screwed real good.
I don't want to keep making payments towards something that doesn't tell me what the payments are for, nor do I like paying towards a balance that
never seems to move!
I also don't want to hurt my credit and have debt collectors coming after me.
But what the hell? I spent less than 2 hours in there--talked 5 minutes with whoever was on duty, got a shot of steroids, and was discharged. This
whole thing is costing me close to $1,800
edit on 9-9-2018 by NarcolepticBuddha because: (no reason given)