Someone called me a Troll today - on the phone.

I had the strangest experience today.

A few days ago I phoned a company about their water filter product. I need some more information about their product and options. The young lady I spoke to had to get help to answer my basic questions but I did get the info I needed.

A few minute later, I got a call back from the company, on my mobile from another salesperson who I promptly thanked and hung up.

This morning about 11:00 I got an automated text from the company. I phoned to have my number taken off their list - simple right?

Well - I told the sales person to take my name off their telemarketing list and he just talked over me - about what I don't even know. I tried to interupt with my business a couple of more times to no avail. Finally I told him that any hope of my buying his product has just been lost - 1 - texting my mobile automatically and 2) not listening to me and again - he just started talking.

I said - just take my name off your **** list.

That's when he stared cussing (really foul) at me, etc. But he called me a Troll, now I don't take offence but I don't see how I could have met any definion of the word.

I even asked to speak to his supervisor - he said he was the supervisor. Finally I just hung up.

It days gone by I would write the company to complain and I may still - if I can find an address on their website (more and more company's don't provide a phyiscal address).

Now, my question is how is this going to benefit the company's bottom line. I see this kind of 'you should grovel to buy my product' behavoir from salespeople.

Recently there was a thread here with a person complaining about how rude his customers were.

I don't get it and I see it at all levels of 'Sales' - close the deal and run. Yep it's a new business model all right - good for the few and hell for the rest of us.

reply to post by FyreByrd


What you are seeing is the result of the 'New Business Model' companies hire cheap labor cut training costs and fire seasoned trained workers because they are 'TOO expensive'

You get what you pay for. A foul mouth spoiled brat still wet behind the ears.

I was a manager and I finally quit hiring anyone under 35. - No work ethic in the younger set.

reply to post by FyreByrd


Sales and service staff seem to be getting worse these days I had a terrible time on the phone to my bank yesterday, I was put through to india twice and was spoken to like an idiot by someone in Bangalore who earns less a year than I have in ny savings. All in all service and courtesy has gone out the window.

Mark the date and time of the call and research the consumer agency or governmental one that handles this kind of thing. There are strict rules for telemarketers. I'm not sure exactly what kind of company you are dealing with so I can't point you exactly in right direction, but I know there is one out there.

You can serve up a nice pile of hellstorm to the company and employee if you go through the right channels.

boncho
Mark the date and time of the call and research the consumer agency or governmental one that handles this kind of thing. There are strict rules for telemarketers. I'm not sure exactly what kind of company you are dealing with so I can't point you exactly in right direction, but I know there is one out there.

You can serve up a nice pile of hellstorm to the company and employee if you go through the right channels.

You would be surprised but the govt. will do very little to punish the company. A couple of years ago I was called several times a week by a satellite cable company. I asked why they continued to call when I had explained to them I had zero interest in their service.

The person told me the calls where placed by an autodialer but she would request for my number to be removed. She asked me to be patient because it could take up to ten days before my number would be out of their system. (not sure why it takes so long but that's what I was told.)

Of course the calls continued and after a couple weeks I told the person who called that I had requested to be removed from their system. He proceeded to call me names, (very vulgar language), and asked me why I had such a bad attitude.

After the call I searched the number online and discovered many people complaining about the company. Saying the employees were rude and wouldn't stop calling. I decided to contact the FCC and file a formal complaint. About two months later I recieved a letter from the FCC stating the company didn't break the law and basically there was nothing I could do short of changing my phone number.

You may have better luck but I was surprised with the answer.

I may be way off here, maybe someone knows better? But somewhere in the back of my mind I have the thought that refusal to stop calling people can be addressed via the Stalking laws (uk), basically continued calling is akin to stalking.

reply to post by FyreByrd

I even asked to speak to his supervisor - he said he was the supervisor. Finally I just hung up.

Hah, I am the supervisor..classic.



Maybe their corp model is based on Popcopy...

I believe there is still a "Do Not Call" website out there, where you can register your number to be removed from all calling lists. You can also say "Please put me on your do not call list", and they are supposed to leave you alone, with legal penalties being quite stiff. But you have to say those exact words, and then hang up. Keep a record of anytime they call.

With text messages coming over cell phones these days, in text form also, there is usually a function that will allow you to place them on a "Spam list" or "Do not call" list if they call your cell phone.

Hope this helps!!

Remember- its YOU who pays the bill for that phone. You have the right to say who can and cannot call you. Never put up with employees who act like jerks. Just hang up. For the address of a company you do business with, it might help to check the mailing box or envelope for a physical address. They have to ship it or mail it from somewhere, right?

Good luck and hope you solve your problems soon!!

justreleased

boncho
Mark the date and time of the call and research the consumer agency or governmental one that handles this kind of thing. There are strict rules for telemarketers. I'm not sure exactly what kind of company you are dealing with so I can't point you exactly in right direction, but I know there is one out there.

You can serve up a nice pile of hellstorm to the company and employee if you go through the right channels.

You would be surprised but the govt. will do very little to punish the company. A couple of years ago I was called several times a week by a satellite cable company. I asked why they continued to call when I had explained to them I had zero interest in their service.

The person told me the calls where placed by an autodialer but she would request for my number to be removed. She asked me to be patient because it could take up to ten days before my number would be out of their system. (not sure why it takes so long but that's what I was told.)

Of course the calls continued and after a couple weeks I told the person who called that I had requested to be removed from their system. He proceeded to call me names, (very vulgar language), and asked me why I had such a bad attitude.

After the call I searched the number online and discovered many people complaining about the company. Saying the employees were rude and wouldn't stop calling. I decided to contact the FCC and file a formal complaint. About two months later I recieved a letter from the FCC stating the company didn't break the law and basically there was nothing I could do short of changing my phone number.

You may have better luck but I was surprised with the answer.

edit on 10-10-2013 by justreleased because: (no reason given)

Well, you have to know the law and document the abuse. If it is indeed abuse. And yes, they do, And yes, they are punished

Facts About The Telephone Consumer Protection Act of 1991
The Telephone Consumer Protection Act of 1991 is one of many the efforts made by governmental agencies to fight harassing phone calls from telemarketing solicitors. Also called Public Law 102-243, it was designed to respond to increased citizen concerns about unauthorized access to personal information.
According to the law, financial compensation must be paid when companies are in violation of these regulation included. For the most part, all it takes is making sure one is signed up through the national “Do Not Call List” then tracking annoying calls. In fact, compensation of up to $500 per violation.
If enough compensation is paid to consumers, telemarketing companies will soon learn that these annoying phone calls are not only unwanted, but will end up costing more than they earn. Solicitation calls come in many forms such as through auto dialing, voice messaging, text messages, and even on fax machines. Through any of these forms of contact the law still applies.
There are several provisions which set limitations under these mandates. For instance, calls can only be made between the hours of 8am and 9pm. Once informed you are not on the “do not call list,” a violation occurs if a call is received within a 12-month period. If an additional call is made, the violation should be compensated. Additionally, companies must have clearly written policies about legal compliance which is available to anyone who requests it. Training programs must also be provided to all employees. This applies to all affiliates and subsidiaries of the original company as well.
It’s important to note that there are a few exceptions. For example, non-profit organizations are exempt from this type of solicitation as their livelihood often depends on it. Flyers that are mailed to a specific address do not violate the law even if mailed to “occupant.” Additionally, if a business relationship already exists, letters and calls of solicitation are allowed until such time as the company is notified in writing that contact should stop.
Some of the biggest violations come in the form of prerecorded voice mails generated by autodialers. This includes calls made to cell phone, pagers, or through the use of reverse charge services. To receive the compensation may take some time and effort, but is well worth the effort as it sends a clear message to telemarketing companies.
To receive compensation a name removal request needs to be filed through the courts first. Once granted an individual has the right to file a suit against the company for $500 in damages for each violation. With subsequent suits the court can award up to triple the amount requested. Complaints may also be filed with the Federal Communications Commission who can assess the penalties against companies and file a civil action for all the citizens involved.
Action must begin with individuals who are tired of receiving telemarketing phone calls by getting on the “Do Not Call List.” If calls persist then identifying the caller and keeping careful track will provide the ammunition needed to ensure positive results when suits are filed. Only by standing together will companies change unwanted practices.

www.callercenter.com...

reply to post by FyreByrd


Most companies do care about customer service. I own 3 LLC businesses and if I over heard one of my people being rude to a customer they would be looking for a job. I make it clear to my employees that rudeness will not be tolerated in any form no matter how nasty the customer is.

Once I was treated rudely by a tele rep from Barnes and Noble and I did email the corporate offices and told them of my experience and they promptly sent me over $100 in coupons, a gift card and an apology.

I have given up being nice to phone salesman anymore since I think of it as Spam on phone. Since I have not approved them calling I am thru treating these rude people with respect (rude since they interrupt my life with their crappy products or selling pitches). There should be an I allow this kind of interruptions list you should have to sign to allow these calls.

You have a couple of ways to get rid of them:
1 Be nice and ask them to wait a moment and put the phone down and just do whatever you where doing while you waste their time holding the call. They interrupted you so they should not be able to demand you instant attention.
2 Make them explain things over and over again by making stupid questions and questions that have nothing to do with the conversation. Have fun with it and make them more annoyed with every minute you waste for them.
3 Be firm and direct and tell them you have not asked for them calling and hang up. I have not asked you to call me/click.

The 1 and 2 is more effective than 3 since you will get removed from their list quickly if you waste their time and profit margin.

VoidHawk
I may be way off here, maybe someone knows better? But somewhere in the back of my mind I have the thought that refusal to stop calling people can be addressed via the Stalking laws (uk), basically continued calling is akin to stalking.

Stalking laws won't work as there generally is a few specifics about it that make it so that law doesn't typically apply. However, telephonic harassment could work if they are unjustified in making the call. Basically, if you have no business with them or your exchange is done, have told them that you do not want them to call anymore, and they still persist, it could fall under telephonic harassment. In fact, going ahead and simply stating that if they continue to call your number after you have told them to stop calling, then you will file a telephonic harassment complaint with your local police department and will see them in civil court soon.

They usually stop calling after that.

reply to post by olaru12

Most companies do care about customer service. I own 3 LLC businesses

Which is why I prefer to do business with small businesses. The owners are a lot more in touch with the needs of their people and the needs of the customer.

A small business may cost a bit more but I rather do business with them.

FyreByrd
I had the strangest experience today.

A few days ago I phoned a company about their water filter product. I need some more information about their product and options. The young lady I spoke to had to get help to answer my basic questions but I did get the info I needed.

A few minute later, I got a call back from the company, on my mobile from another salesperson who I promptly thanked and hung up.

This morning about 11:00 I got an automated text from the company. I phoned to have my number taken off their list - simple right?

Well - I told the sales person to take my name off their telemarketing list and he just talked over me - about what I don't even know. I tried to interupt with my business a couple of more times to no avail. Finally I told him that any hope of my buying his product has just been lost - 1 - texting my mobile automatically and 2) not listening to me and again - he just started talking.

I said - just take my name off your **** list.

That's when he stared cussing (really foul) at me, etc. But he called me a Troll, now I don't take offence but I don't see how I could have met any definion of the word.

I even asked to speak to his supervisor - he said he was the supervisor. Finally I just hung up.

It days gone by I would write the company to complain and I may still - if I can find an address on their website (more and more company's don't provide a phyiscal address).

Now, my question is how is this going to benefit the company's bottom line. I see this kind of 'you should grovel to buy my product' behavoir from salespeople.

Recently there was a thread here with a person complaining about how rude his customers were.

I don't get it and I see it at all levels of 'Sales' - close the deal and run. Yep it's a new business model all right - good for the few and hell for the rest of us.

Let me get this straight...he called up your phone 'cold', and called 'you', a troll?

Å99

Ahahaha brillaint. I wish someone would phone me and call me a troll.

I'd have so much fun

sadly, when I get phone calls at 11am, and I actually pick up the phone, there is silence.... and the times I've let it ring out to dial #*10 and get the callers number, it's been a telemarketing company..

Why do they not talk to me.. What is the damn point.

"Oh no I remember this number from 1986. I think I'll just pretend I did it, let it ring through and hang up.." -- I bet thats it too..

LittleByLittle
I have given up being nice to phone salesman anymore since I think of it as Spam on phone. Since I have not approved them calling I am thru treating these rude people with respect (rude since they interrupt my life with their crappy products or selling pitches). There should be an I allow this kind of interruptions list you should have to sign to allow these calls.

You have a couple of ways to get rid of them:
1 Be nice and ask them to wait a moment and put the phone down and just do whatever you where doing while you waste their time holding the call. They interrupted you so they should not be able to demand you instant attention.
2 Make them explain things over and over again by making stupid questions and questions that have nothing to do with the conversation. Have fun with it and make them more annoyed with every minute you waste for them.
3 Be firm and direct and tell them you have not asked for them calling and hang up. I have not asked you to call me/click.

The 1 and 2 is more effective than 3 since you will get removed from their list quickly if you waste their time and profit margin.

edit on 10-10-2013 by LittleByLittle because: (no reason given)

edit on 10-10-2013 by LittleByLittle because: (no reason given)

Brilliant - I'll try those appoaches. Thank you. I do like to be direct - but you are right this is more effective at reaching my goal.

reply to post by FyreByrd


Thank you everyone...

Here in the UK you can sign up to a program which flags you as a "no cold calling please" household and If you get one they can be fined, I still get the odd one and I mention that I have signed up not to be bothered and they # themselves.
The only ones I get are from India telling me they are from Microsoft security services and my computer is at risk (total con job) but we have a new game in our house...how much time can you waste of theirs .
They must know that we know that it is BS but they keep calling.
Idiots.

Also one guy in the UK made his home number a premium rate number and made cash from cold callers, he kept them on the line for as long as possible and made money from them