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In its annual Report to Congress today, the office of the National Taxpayer Advocate outlined a series of Internal Revenue Service failures. In the “Access to the IRS” section, the report details the trouble taxpayers face reaching the right person in order to meet their tax obligations:
"The IRS does not answer the phone at local offices and has even removed the option it once provided for taxpayers, including the elderly and disabled, to leave a message.”
The automated message instructs as follows:
“If you are disabled or elderly and require special accommodations for service, please email us at…"
But this leaves many taxpayers in the dark. As the report states:
"Demographic research data show only 57 percent of adults over age 65 use the Internet compared with 87 percent of all adults. According to 2010 Census data, only 41 percent of those with a non-severe disability use the Internet and only 22 percent of those with a severe disability age 65 and older use the Internet. For those without Internet access, the only viable ways to reach the IRS are by phone, or in person."
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"The IRS does not answer the phone at local offices and has even removed the option it once provided for taxpayers, including the elderly and disabled, to leave a message.”
"The IRS does not answer the phone at local offices and has even removed the option it once provided for taxpayers, including the elderly and disabled, to leave a message.”