You could also check to make sure that if you have any firewalls installed, that those firewalls don't block certain cookies that you need to access
BTS.
I also had trouble logging into BTS and I also use Zonealarm. I found an easy solution though. All you have to do is click on "Privacy" in
Zonealarm then under the category "Cookie Control" click custom. Next uncheck "Block Session Cookies", "Block Persistant Cookies", and "Block
3rd Party Cookies"
After all 3 of these options are unselected you can login to BTS without any problems.