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According to the pc world tech guy this had overloaded the motherboard because there was too much power being fed into the processor socket.
Originally posted by an0maly33
this is what i would suggest
1) go directly to the manufacturer for replacement. you'll likely have to pay shipping and you might have trouble getting in contact with them if they're some obscure chinese shop. sometimes you get good support though and no questions asked replacement.
2) take a picture of your PSU connections on the motherboard with the PSU plugged in. disconnect the cables and go back to this "PC World" place and ask them how you should hook up a power supply to your motherboard. when they plug everything in show them the picture that (hopefully) matches. if at that point they refuse to replace the PSU, then you should let them know that neither you or any of your friends/family will ever do business with a company that doesn't stand behind their products.
i've used that line with tiger direct once or twice because they tried to screw me over. it mostly worked out ok in the end.
[edit on 6-11-2007 by an0maly33]
originally posted by secret titan
I would post the what brand and model your motherboard is. Also do the same with your PSU. If you can't find your motherboard information, tell us what type of computer and the model number of that.
That should get the ball rolling.
Originally posted by Beachcoma
It shouldn't be possible to plug the pin improperly. Have you looked at the pins carefully? It's designed so that it can only be plugged in one way. There are no other ways to plug it in. The tech dude was lying (badly at that).
Just out of curiosity, what brand was the PSU and how much did you pay for it?
Is it the general opinion that pc world are trying to get out of providing compensation and so are lying?
Originally posted by an0maly33
i have no beef with MSI boards. i've never heard of Jeantech though.
they were all well-meaning guys but some of them weren't up to par on a few things
Originally posted by an0maly33
i've had a psu literally POP. sounded like someone threw a baseball at my case. it was all contained inside the psu but it was loud and it didn't work after that. it was running at the time and had been for about 6 months, so yeah it does happen. this was a supposedly decent brand of power supply too.
tiger direct screwed me on the replacement for it i might add.
[edit on 29-11-2007 by an0maly33]