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"I'm of the view that housekeeping will be transformed in this industry," Keith Barr, CEO of IHG Hotels & Resorts, said at Monday's conference, per Skift. "When you're at home, do you change your sheets every day? Do you wash towels every day?"
Barr added that customer-satisfaction scores were falling across the industry.
If the staff isn't, then they are free to find other better paying work. That's how it is SUPPOSED to work. The hotel either raises it's pay enough to keep it's current workforce and or attract new employees or the hotel goes under.
originally posted by: ketsuko
Thanks to bedbug paranoia, I cannot enjoy any hotel stay.
"When you're at home, do you change your sheets every day? Do you wash towels every day?"
I'm back to travelling regularly and what Hilton
originally posted by: JAGStorm
a reply to: ColeYounger
I do a lot of abnb too and some of them are slacking in the cleaning department too, for the same reason! They can't find low wage people to do it, if they are not able to.
My friend sold all of her rentals because she couldn't and the cleaners wanted more than the rental costs.