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originally posted by: bastion
Got a letter from HMRC today claiming I owed £7000+ in taxes. I knew I was in credit so immediately phoned them up and staff were mystified why the letter had been sent out as stating I had already recieved a letter from them statomg I was in credit..
They asked to phone back in 15 minutes and was told it was lucky I phoned today as the false £7000+ figure would automatically be withdrawn from my bank account at midnight tomorrow. HMRC staff immediately cancelled the pending withdrawal.
I was told it was an error in the automated system as I was in credeit and to put a cross throught the lette, the name of the person I spoke to and they woud immediately cancek the wityhdrawal of the false £7000+ figure. Bank records now show the payment has been cancelled - I rarely use online banking so had no idea of the pending withdrawall.
It wasn't a bank fraud/scam as I was carefull to look up the official number rather than use the one on the letter. Staff were very confused, appologetic and corrected the error within 30 mins. If the money had been taken in error it would have taken months to get it back and waste a lot of time and money.
I've no idea if this is widespread or what my rights are for calling an investigatoin into how this happened but I warn UK members to be on the lookout for any letters recieved from HMRC and act on them immediately if they contain incorrect figures and false claims you owe tax.