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...they turned in their phones.
Page left the SCO on July 15, 2017. The SCO Executive Officer completed Page's Exit Clearance Certification, but said that she did not physically receive Page's issued iPhone and laptop. During a phone call, Page indicated to SCO that she had left her assigned cell phone and laptop on a bookshelf at the office on her final day there. The SCO located the laptop but when asked on January 24, 2018, to locate Page's iPhone, the SCO was unable to locate the iPhone. In early September 2018, JMD staff located Page's iPhone and notified OlG, which took custody of the device. Upon examining Page's iPhone, the OIG detennined that it had been reset to factory settings on July 31, 2017, but had not been reissued to a new user. The OIG examination found that the iPhone did not contain any data related to Page's use of the device. Neither SCO nor JMD's Office of the Chief Information Officer had records reflecting who handled the device or who reset it after Page turned in her iPhone on July I 4, 2017. SCO's Records Officer told the OJG that she did not receive Page's phone following her departure from the SCO and therefore did not review it for records that would possibly need to be retained prior to the phone having been reset.
...the Department, uni ike the FBI, does not have an automated system that seeks to retain text messages, and the service provider does not retain such messages for more than 5 to 7 days.