Level = Critical, Source = Kernel-Power, Event ID = 41, Task Category = 63

Dear ATS,

I'm in need of a little help here so hoping someone with bigger brains than mine can get to the bottom of this issue.

About a month ago, I started getting the error displayed in the thread title and was told this was a power problem and to get my PSU fixed or replaced. This started happening after the game that I regularly play had a patch (Guild Wars 2) which I found a little coincidental. A few patches later and the problem disappeared.

Now, it's back. After another patch.

After utilising some Google-fu, I found various forums who also mentioned power but people were swapping out PSU's to no avail. Driver updates, BIOS flashes, mobo replacements... no real definitive answers.

Has anyone here experienced this and, if so, did you cure it?

I can supply more technical details of the event log dump if needed as well as details of my rig but thought that might be a little premature at this stage.

Cheers all.

a reply to: MrCrow

Informations. Give them to us.

a reply to: MrCrow
What OS? I have had this issue before. Completely OS related with both XP and later with windows 7. Patch from OS cured it.Does this happen only when playing? Or anytime at random ? This could be driver related as well , The message is the OS's kernal (heart) is reporting a power issue. Try uninstalling video drivers, hen reinstalling. Better yet , check for updates with your video drivers. I have also seen patches for this in video drivers

I had precisely this issue... and the fix for me was a complete reinstall of Windows.

Sorry.

a reply to: Awen24

I´ve learned this to be often the fastest way. You can search 4+ hours for a solution, messing around. Or do a fresh install in 2 hours or a little more, depending how you do it and how much software you need to install after the fresh OS.

Or you work with images, 15 minutes, problem solved.

a reply to: verschickter

Here we go:

System:

i7 980x @ 4.0ghz, GTX 760, Fatal1ty Champion ,500GB Velociraptor, 60GB SSD 6gb 800 mhz RAM (9-9-9-24), Dell 2407,
Win7 64bit, ASUS P6X58D-E, Enermax 1KW, Ethernet 20 down/2 up

Event log:

- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] [331C3B3A-2005-44C2-AC5E-77220C37D6B4]

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0×8000000000000002

– TimeCreated
[ SystemTime] 2016-01-28T21:21:27.596414200Z

EventRecordID 1007915

Correlation

– Execution
[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer MININT-C870EJL

– Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 278
BugcheckParameter1 0xfffffa80060184e0
BugcheckParameter2 0xfffff8800ffb42bc
BugcheckParameter3 0xffffffffc000009a
BugcheckParameter4 0×4
SleepInProgress false
PowerButtonTimestamp 0

a reply to: Awen24

I need a crying emoticon

a reply to: MrCrow

Maybe not:

Bugcheck 278 = 0x116 = VIDEO_TDR_ERROR - "This indicates that an attempt to reset the display driver and recover from a timeout failed."

Looks like it´s a problem with your display driver (monitor) or graphics card.

BIOS up to date?
Most new mainboards can be updated very easy, just search for your mainboard.
Have you tried lending another graphics card from a friend and test it?


Edit: With 1kW, I doubt your PSU is overwhelmed. Maybe faulty but not underpowered.

a reply to: verschickter

Aha! Star for you sir! I know for a fact my video drivers are out-of-date (I know, but I hate updating them when things are running OK) so I'll try that first - should have done a search on bugcheck 278! MS website wanted to me to convert the bugcheck errors in hex and download a debugger...

Anyway, thanks for the pointer!

a reply to: MrCrow
No problem, why should you change drivers out of the blue? Never change a running (secure) system.
But do not thank me too early, since you do not know if it´s the issue.

Thought I'd post an update... tried everything I could but no difference. In fact, the machine has got worse with more frequent errors (no one single error, a whole load of different ones) appearing in the event log, not starting at all as far as the GPU was concerned and finally, the other day, a hard drive crash that needed a ckhdsk fix.

I've now bitten the bullet and am getting a new rig.