reply to post by xuenchen
Kinda reminds me of this software for PC Cleaning I bought last year that had a 60 day money-back guarantee
Well, after a week of use, I was not happy and requested a refund due to added problems thanks to the product
So I sent them numerous e-mails and each time, they sent me a canned response and I could tell they had no intention of doing as they stated about a
After the 3rd e-mail, I got firm and in all caps stated I.WANT.A.REFUND.
Well, over all I had over 14 letters within the 60 days demanding my money back
And each time I said, 'What part of I want a refund don't you guys understand?'
It was only $29.99 but by now, it was the principle of the matter and I did not like the way they kept blowing me off.
So on the deadline -61 days- I received a letter stating that they would grant me a refund
Cool, I thought, finally
Well that didn't work out
I received a letter from ClikBank that handles the online credit
They claimed that since it was past the 60 day limit, my guarantee was void.
Boy I was pissed!!
It took me a while but I finally got a hold of a live person there at ClikBank and explained my situation
The guy was super nice and asked if I had any e-mails where I had asked for a refund before the 60 days
I was like 'oh hell yeah!'
He gave me his e-mail and told me to forward what I had to him
After the 4th one he e-mailed me back and said 'Okay.... you'll get your refund and apologized for the company doing me that way
Thank goodness for e-mails and the dates on them
Obamacare sounds like a bad virus that you can't get rid of
The lady is lucky she was able to get out of it
ETA: Needless to say, I had to send that company one more e-mail to let them know that I did get my money back after all, thank you very much.....and
that I appreciated all their wonderful courteous help
edit on 22-1-2014 by snarky412 because: (no reason given)