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Thousands of Americans awoke this morning to a somewhat diminished Christmas, thanks to an epic fail by package handler UPS, which announced yesterday that – oops! — some packages slated for December 24 delivery would not be arriving until after the holiday. Sorry ‘bout that.
While the delivery of gifts may not be the essence of Christmas, it is the essence of the package delivery business – especially a business like UPS that has relentlessly touted its expertise in logistics – see this 2010 ad (entitled “we [heart] logistics”) in which the classic “That’s Amore” has been rewritten, “That’s Logistics.”
Yet, UPS failed logistics – miserably — offering up the measly explanation, “demand was higher than forecast.” Isn’t getting this right on arguably the most important deadline of the year pretty much the essence of logistics?
UPS also seems to have failed communications. Not only did (justifiable) anxiety about delivery failure leave frustrated customers howling in vain at UPS service centers throughout the country, but many customers tracking their packages on UPS (I was one of them) expected on-time delivery, and didn’t find out until the end of the day their package wasn’t going to make it.
Santa wasn't the only one racing against the clock to get packages to homes Tuesday night. UPS was too.
But the company's backlog left some Americans with gifts missing from under the Christmas tree Wednesday morning.
"We're terribly sorry," spokeswoman Natalie Black told CNN.
In a statement, the company explained that "the volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas so some shipments were delayed."
"We know how hard it is for everyone to receive their holiday packages, and we're working around the clock to resolve this issue," Black said.
Asked why the company underestimated the volume of air packages it would receive, Black noted that previous severe weather in the Dallas area had already created a backlog. Then came "excess holiday volume" during a compressed time frame, since the period between Thanksgiving and Christmas was shorter than usual this year.
Add to that the consumer trend of doing more shopping online, she said.
"All of this culminated to become the perfect storm, so to speak."
I have to say our UPS driver was running like tomorrow never existed! Even had a extra driver who was new and ran like a God! They gave it their best I tell You!
reply to post by FissionSurplus
Boo-freaking-hoo! Talk about your first world problems. If you don't like it, buy a plane ticket and travel to the distribution center to get your precious package. This is the time of year we should be thankful for friends and family, not rant about our materialistic thirst not being quenched.
Guess what, you'll get your package soon enough. Put on your big boy pants and deal.
reply to post by FissionSurplus
Count us in the customers who didnt get their delivery made on time.
A gift for our daughter with estimated delivery date and time of 12-24 1740 (5:40 PM est)
to Tallahassee Fla.
My wife called and was told that the next delivery date is 12-26.
Hell, I'm still amazed when I get something anywhere NEAR on time. I'm amazed that you can click on a computer screen, order things from all over the world and magically a few days later they arrive on my doorstep, delivered by a cheerful hunk, no less.
It's a damn miracle, I tell ya!
Just as long as everyone involved is safe, and doesn't try to hurry just to make a deadline and get hurt or stuck in bad weather.
The timing is not important, no matter what the 'promises' made.
Just blame it on Rudolph's bulbous nose going out again. Dang drunk reindeer.