posted on Dec, 25 2013 @ 05:04 PM
UPS apparently has had some kind of a logistical melt-down and has failed to deliver packages on time to thousands of customers. Lots of people who
sent packages with a guaranteed delivery date of before Christmas found out that their packages didn't arrive on time, and lots of parents who
purchased toys online did not have those toys under the tree in time for today's festivities.
Thousands of Americans awoke this morning to a somewhat diminished Christmas, thanks to an epic fail by package handler UPS, which announced
yesterday that – oops! — some packages slated for December 24 delivery would not be arriving until after the holiday. Sorry ‘bout that.
While the delivery of gifts may not be the essence of Christmas, it is the essence of the package delivery business – especially a business like UPS
that has relentlessly touted its expertise in logistics – see this 2010 ad (entitled “we [heart] logistics”) in which the classic “That’s
Amore” has been rewritten, “That’s Logistics.”
Yet, UPS failed logistics – miserably — offering up the measly explanation, “demand was higher than forecast.” Isn’t getting this right on
arguably the most important deadline of the year pretty much the essence of logistics?
UPS also seems to have failed communications. Not only did (justifiable) anxiety about delivery failure leave frustrated customers howling in vain at
UPS service centers throughout the country, but many customers tracking their packages on UPS (I was one of them) expected on-time delivery, and
didn’t find out until the end of the day their package wasn’t going to make it.
UPS said, over and over again, that the demand was higher than their ability to deliver in a timely manner. I'm having a hard time understanding how
they can claim that the shorter time frame between Thanksgiving and Christmas (um, okay a few days at the most), and the ice storm in the Dallas area
of Texas, which occurred a few weeks ago, has somehow equated into a disaster of epic proportions.
Santa wasn't the only one racing against the clock to get packages to homes Tuesday night. UPS was too.
But the company's backlog left some Americans with gifts missing from under the Christmas tree Wednesday morning.
"We're terribly sorry," spokeswoman Natalie Black told CNN.
In a statement, the company explained that "the volume of air packages in our system exceeded the capacity of our network immediately preceding
Christmas so some shipments were delayed."
"We know how hard it is for everyone to receive their holiday packages, and we're working around the clock to resolve this issue," Black said.
Um....okay. They're sorry. That makes it all better, that people who paid for guaranteed overnight or 2 day delivery got ripped off.
Asked why the company underestimated the volume of air packages it would receive, Black noted that previous severe weather in the Dallas area
had already created a backlog. Then came "excess holiday volume" during a compressed time frame, since the period between Thanksgiving and Christmas
was shorter than usual this year.
Add to that the consumer trend of doing more shopping online, she said.
"All of this culminated to become the perfect storm, so to speak."
Everybody I have spoken to knows at least somebody who sent a package via UPS who was screwed over, including myself. I paid for a package to have a
guaranteed delivery of December 23rd, and there is no word of where it is or when it will get to where it's supposed to go. It is a refrigerated
food item....I'm guessing the ice has melted by now and God knows where it is sitting.
UPS's Facebook page is blowing up with angry consumers. See the customer comments section and select "View All". www.facebook.com...
I don't know what in the world happened to UPS, but they have a disaster of epic proportions and can only offer lies and lame apologies. It wasn't
just their air freight either, it was all kinds of ground shipping. Lots of stories on their FB page about people who had their packages sitting in
UPS storage facilities a few miles from their home, yet they weren't able to pick them up either.
Did any of y'all have issues with late packages or outright no-shows for Christmas?