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I'm assuming that something similar has happened to you. I don't have a link or source because this is a personal experience, but I would be sure to get on the phone with someone at Square and get a copy of the logs. There should also be a way for you to get swipe logs from the phone app itself. Talk to their tech people and see what they can help you out with.
We use Square for our processing two days per week in a retail setting, always swiping through the card reader. We have used their service for a few months now and up until 3 weeks ago, had no problems. The charges in this instance appeared on our smartphone, but not on the computer dashboard area. We contacted Square via email several times to notify them of this and got no response.
Then the data disappeared from the smartphone and Square is now saying they do not have any record of any charges during that two day period. I have no other backup information; being new at this I didn’t even think of emailing myself the receipts until I saw it in this forum. I can’t imagine they would not do data retrieval – originally they said they would be depositing the funds (they originally could see it) now, since it has disappeared they apparently are not going to do anything. It is in the amount of $1600, all small amounts.
Any suggestions? We tried calling the phone numbers found in this forum and did not get a live person, only a loop – then they hang up on you. Not good.