posted on Sep, 12 2013 @ 07:42 PM
I was just in your store...went to the parts counter, lady there said the guy I needed to talk to was the man in the back working on a chainsaw...
and then I waited some more
All I wanted was an air filter. I even brought in the old one with a readable part #
After I waited some more.....
I announced to all the customers that I would come back when you were less busy.
Oh wait, I was the only customer.
Now, how many people were you employing at this store at the time that I sat there without being 'serviced'? (three that I could see...not including
what was going on back in the 'service department)
Thank you for helping me to decide to buy my parts on ebay, I may have to wait a couple days...but at least I can spend that time more effectively
than sitting at your counter.
OH...and even better...the filter is waaaaay cheaper! I woulda paid your price, I have for years, but now that I have had to look for an alternative I
am a much happier customer!
PLEASE PLEASE POST THIS ON YOUR CUSTOMER COMMENTS WALL
Or as motivational note to your sales employees.
I used to do business with a company locally that did business like this...remember the John Deer dealership? oh thats right, they're out of
Thanks again for helping me save $ by sending me somewhere else because of your companys customer service.
That reminds me of another company...never mind, no sense mentioning them, they went out of business as well.
I was in a Kubota dealership.....after I got home, I sent this to the customer service link on the dealerships website, and on the Kubota's main
Customer service...what ever happened to that concept
I have a relative, he tells me "I provide the service, so they have to be my customers...that's what customer service means"