Okay, I have a Canon Pixma MP560 printer that I've had for over 2 yrs. that I run wireless to my router.
My Gateway computer [Vista] I've had since 2009 that has had the same antivirus since I bought it.
Well, I've never had a problem with my printer up until April.
I kept getting a message for 'Driver not installed properly'.
So after messing around with it and the diagnose and repair didn't show any thing wrong, I uninstalled every thing and downloaded the latest software
since I couldn't find my original disc.
It kept giving me the same message and the MP Driver I downloaded about 4 times to no avail.
I e-mailed tech support, which were quick to respond and had me check the different ports and such, uninstall it all again and some other off the wall
stuff that I have never messed with and finally they told me to call Canon Support since they weren't able to fix it.
Well, I did, and talked to a nice patient lady who took her time walking me through various things until my computer froze up and since I didn't want
to tie her up, I said I would call back later.
[We were in a small town with poor internet reception]
Needless to say, with work and all, I haven't messed with it until recently when I found the original disc.
So, once again, I uninstalled EVERYTHING Canon out of the computer, restarted, and thought this is it, I'm finally going to get it fixed now.
So, I insert the disc, it goes through the wizard walk through, the printer to the router shows a good strong signal, every thing looks hunky dory on
my PC .......go to print something.......NO GO.
Same error message about 'Driver not installed properly'.......Ugh
So, I've been googling to see if others have had similar problems and found some people had since Windows did some kind of update.
Could a Windows update affect my printer software??
I figured I'd ask you guys here at ATS first before I call Canon again since you guys have always come through for me before.
P.S. --No, my printer will not print/scan with a USB cable --
P.S.S.--Yes, I turned my antivirus off as well as Windows Defender per Canon Support--
ETA: On a side note, I was able to print a coupon from GIMP...... I copied/pasted it to GIMP and it printed it from there. Weird.....
24-6-2013 by snarky412 because: (no reason given)