reply to post by clairvoyantrose
Yeah, I hate the expression "the customer is always right" because it's stupidly untrue. The customer knows they can take advantage of their
position and often do. The only person I have to pander to is my boss, thankfully, and he's not a bad guy.
I actually have some respect for him, because I've witnessed him making decent, ethical decisions. He could take advantage of people a lot more than
he does, but he's got a human side.
Unfortunately for him, he must deal with the "customer", I don't want to give too much away about my job, I work for a company that supplies
contractors (me and my colleagues) to railway stations to do various types of work, mostly line and station maintenance, but we've been asked to do
more unusual things on occasion. Nothing dodgy or anything, all above board...nothing interesting, either, just the odd job that's outwith our
Usually, if my boss has an issue with a customer it's something that we (his employees) did wrong, thankfully it doesn't happen often and we have a
reasonable respect for one another and a good relationship. If I screw up, he knows I'll be honest and we can sort it out. If the customer says I
screwed up and I say I didn't, he knows I'm being straight with him and he's got some backbone, he'll back his boys up.
There's been a few incidents over the years that caused some problems, a rather serious one involving an old friend of mine who lost his job - he was
at fault, though...any incidents where I had some involvement were relatively minor and resolved quickly and amicably, but there's been the odd
occasion where we've been dragged into situations that were nothing to do with us, quite maliciously and vindictively I might add, but I can't go
into it much. The customer is in prime position to take advantage...it's a negotiation more than direct bartering, but it happens.
The general public are far worse, I worked in a shop when I left school and hated it, people can be really insulting and condescending, they often
think that trading their money for some goods or a service also buys them the right to talk to you like you're the muck on their shoes...I never saw
it that way, and didn't pander to it, either...neither does my boss, so he's a good guy I guess.
I'm lucky in many ways with regards to my job, I spend most days in Edinburgh or Glasgow, either on the road, on the lines or in the stations. We
meet regular office 9-5 types in the stations but we don't know them that well with the exception of 1 or 2, strangely it's always mostly people
we've never seen sitting around, you get the odd familiar face but every time we nip into their canteen there's usually some faces we don't know
who will be gone the next time we're on site. I report back to HQ and that's when we see out own office staff, some of whom I will have a gab and
catch up with, but not often and usually not in hte mornings when I'm "surly" (so I've been told).
These are the guys who are mostly ok, they fake an interest in my life, ask about my weekend, my private life, they listen and pretend to care and I
graciously return the favour. They're the ones who tell other people what you tell them, usually it's all innocent, regular people trying to break
the monotony of a boring day by telling another person something quite inconsequential - the other person faking an interest and pretending to
To be honest I often find conversations with most people at work to be kind of awkward, it's me, though. There's few people I can chat to
comfortably and that know me on a more personal level...3 people to be exact, and yes - one of them is my boss. The only ones I have issues with is 2
females who are actually quite lewd, they accuse me and my team of being all kinds of sordid things, no joke - they're worse than men, it's all a
bit of fun but it irritates me. Their every word uttered at us is sexual in nature but they make us feel like we're perverts, we're not. People
think a team of young, kinda rough working guys are walking hormones, most of the guys have partners and kids. I don't like those 2 women much, but
they seem to like each other and I suppose it gets them through the day.
With the guys I work with on the lines, etc...we know each other well, I trust them, I have to. We get on well, a close knit team, not many of us, and
the last man in was taken on board about 2 years ago, so quite a stable unit. We get on ok, few disagreements, nothing major.
Some people from work will probably know who I am if they read this, but it's unlikely that anyone from work will visit ATS. I've tried making
conversation about more obscure topics such as those discussed here on ATS...they don't care, I can tell.
They have their interests, football, etc...and I have mine. They're not sheeple, or idiots, or brainwashed...they just have different priorities and
goals in life.