reply to post by HUMBLEONE
NO WAY MAN.
I know of many experiences first hand where customers have done everything from hit a waiter to insulting them on every level.
You dont do that. You maintain professionalism and just do damage control.
I once had an Italian guy who was the pretend sort of mafioso that wasnt mob or anything close to it. He just liked pretending while saying "oooh, and
fo-get-ta-boutit"...and the typical AMERICAN guido terminology and fake nonsense. A real idiot.
So anyways, he is eating desert after busting my balls the whole afternoon. His kid was on some baseball team and the guy was treating the team to a
victory meal. This was a really nice restaurant, but hey, a kids baseball team can eat there...no problem. They were dressed nice.
So the guy is making audiable comments about every person on the staff. Very racist and derogatory jokes...
Then I over hear him saying he was going to teach them how to eat out the wise way..."wise guy"...get it...Put hair on the desert and get a comp or
So he takes a hair from his kids head and places it on his ice cream cup.
I have really good hearing. I also pick up on many little details without even giving away I am focused on you intently. So I knew what he was up to
and saw him do it.
I told the manager the deal and walked over with the bill. He started to go off about the service and blah blah blah....and he got to the desert.
I stopped him and said for him to wait, I had something I wanted to say to him in front of the manager. HE was curious and asked what it was. I told
him that we have cameras and wanted to ask the manager to prepare the office for his visit so he could see AND hear what transpired between him
placing the desert order and the point when I walked over with the bill. (we didnt)
He was out and exposed. Turned red and forgot about it all. I didnt need to remember his face and spit on anything. That is just the worst possible
thing you can do as a server. Pride in your work is important. It is also childish to do that to a customer. It makes you a vile server after doing
What you do is cover your ass. You also make it so a bad customer does not return. Many establishments dont understand that you have to CHOOSE your
customer as much as he chooses the restaurant. Some are just better off not even being welcomed through the door. They are out to lay as much of the
bill on you.
You NEVER mess with the food. Most of the times that you are pissed off at a customer for crossing a line that you want him to know you are
confronting him. You want to make revenge sweet and very public, not conniving and private. You also try and make it so they NEVER come back while
keeping a other customers relaxed and unaware. It is a rarity but it does happen.
It is not like the movies. I have NEVER seen anything like that. Messing with food is just insane. NEVER. You may just skimp on quality or portion
size, or selection, but never would you serve something nasty. I would never allow it under any circumstance at least.
edit on 4-2-2013 by zedVSzardoz because: (no reason given)