Firestone did not rip you off. You asked for a diagnostic. They did the diagnostic. Diagnostics from a computer cannot show whether a valve is bent.
They knew this. They told you this, thus preventing you from spending $400 you did not have to. Good for them. They did the right thing. You paid for
the diagnostic, and that is all you paid. How fortunate for you. Did you spend additional money for them to take apart your engine and confirm a bent
valve? Nope. You just walked away.
Now, your backyard mechanic says there is no way they did not know a valve was bent. This simply is not true. In fact, Firestone said it MIGHT be
true, but there was no way THE DIAGNOSTIC could tell that because the Diagnostic computer is simply that, one that analyzes codes thrown out by your
engine computers, which have no "code" for a bent valve. In other words, they were relying on their diagnostic computer, but they were still smart
enough to inform you there might be a bent valve.
Now, your backyard mechanic is just that--a backyard mechanic. Does he have a business license? Maybe. Does he have a diagnostic computer? Likely not
as they cost thousands of dollars. So he can't rely on one. Instead, he uses his ears and his experience and guess what? He comes to the same
conclusion as Firestone except he is more sure of himself.
Now, let's just say your backyard mechanic takes apart the engine and finds this bent valve. Voila! Both your backyard mechanic and Firestone were
correct! But does this mean you DO NOT NEED a timing belt? Hmm, what caused that valve to get bent in the first place? Maybe the timing belt had
something to do with it. Ya think? So maybe Firestone was right after all. You DO need a timing belt. It's just that the damage was already caused.
You didn't get to it in time.
Now I'm just going to hazard a guess here that your owner's manual states that you need to change the timing belt at X-thousand miles. On my car, it
is at 105,000 miles. Yours may vary. So I changed mine. The mechanic said it looked brand new, but we changed it anyway because, you know, if a timing
belt breaks you're liklely to bend a few valves and such! That's why you change them "whether you need to or not" because you really can't measure the
stress one has been through. It might last. It might not, but a new one is statistically likely to last it's allotted time of 105,000 miles.
But I'm guessing you decided your car didn't need no steenking timing belt because it ran perfectly, so you skipped over changing it or you "didn't
know" it needed changing, or the car is so old it doesn't even have an owner's manual, much less regularly scheduled maintenance. I can see it. Guy
with no job and no money is not likely to be changing his oil every 7500 miles like the book says, or every 3500 miles like Jiffy Lube would like you
to do. It's not exactly a high priority.
So the reason the POS broke in the first place is probably your own fault. It surely isn't Firestone's. And maybe that would be a great question for
Firestone's attorney to ask you. "Mr. Infinity, when was the last time you changed the oil in your vehicle?" That might be fun to watch.
Now when I got off the phone with the manager a few minutes ago, he said he'd never heard of you or from you, but he's also new and on the job only
the last three weeks or so, or perhaps you talked with someone else. In any case I had a great conversation with him and alerted him to some of these
tactics for revenge you and your buddies here have been bantering about--not that I think you'd actually commit those crimes, no matter how creative
they may be. I figure it's just letting off some steam; no harm, no foul.
The bottom line is still that you don't have a case.
edit on 1/11/2013 by schuyler because: (no reason given)