Originally posted by themightymissm
The times don't coincide with the updates...so I don't think it would be that.

I've had problems with phone, car, all things electronic. Though, I haven't ever really gotten freaked out about the other things. But I never have been able to understand why I always have vehicle problems - no matter how new or old.

Computer is brand new as well.

Doesn't matter, there can be hidden events that might disable your nic for a reason then reenable it later. It's worth check.

The internet is not a like a water facet waiting to be turned on. There could be a lot of reasons.

Few questions and suggestions.

When you say the internet is going out.. is it not working on your PC, or do you actually see the connection light on the modem blinking or off?

DSL or Cable?

Do you have a router connected to the modem? If so and you own it, update your firmware. Make sure its not getting too hot. Also move it just a bit further from speakers, or other electronic devices.

Did the ISP provide the modem? If so have them replace it.


If its cable internet, it can disconnect when a TV or cable box connected to the cable line is powered on. Reduce the number of splitters from the street to modem, and replace the splitters with new ones if you can. Also re-seat each cable line leading from street input to cable modem.

Mine has recently started doing this. Every night at exactly 12:27 AM, my connection drops out. Sometimes it only drops for a few seconds. Sometimes I have to turn off my router/modem, unplug them and plug them back in to get the connection back.

The common thread appears to be with either the internet connection to a router, or the router itself. If you are only losing internet connectivity, then you should still have access to the other computers connected to the router. (computers connected wirelessly would still be connected but you wouldn't be able to get internet content.)
Ultimately it's important to gather more information by answering these questions:
Does it always happen at the same exact time?
When it does, has the router gone off-line or rebooted itself?
What is the configuration? Cable modem or DSL connected to a router? Router and internet connection as a single unit? Satellite Internet service? Two Cavemen using smoke signals?
What are the brand name and model numbers of the router and/or internet modem?
Have you accidentally plugged the power into a timer designed to turn Christmas lights on or off? (yes, I've actually had a customer that did this once. lol)
Is it possible your house has been invaded by creatures that you accidentally feed after midnight?

I once knew a guy that had AT&T internet service and the service provider finally admitted that they sent a "net quake" that was intentionally designed to reboot modems in an attempt to prevent people from file sharing. Dumb idea in my opinion but it wouldn't surprise me if there is something going on that's intentional that either the customer service reps don't know about or are not allowed to share with you. Many service providers have a policy of not talking about problems they already know about and are encouraged to make sure it's the customers fault. Your biggest and best weapon is documentation. Keeping track of days, dates, and times of interrupted service as well as what the modem and/or router are doing will help in not only proving your case but in figuring out where the problem actually is. Also, talk to others in your area to find out if they have the same problem.
When I worked for a cable service provider, we automatically marked an area as an "outtage" if three or more people scheduled service technicians to come out to fix an issue or the system noted that a large number of modems were off-line. If others in your area are having an issue you may need to have you all call in at the same time and schedule a technician before they will look outside the house for an issue.