posted on Dec, 4 2012 @ 09:11 PM
The common thread appears to be with either the internet connection to a router, or the router itself. If you are only losing internet connectivity,
then you should still have access to the other computers connected to the router. (computers connected wirelessly would still be connected but you
wouldn't be able to get internet content.)
Ultimately it's important to gather more information by answering these questions:
Does it always happen at the same exact time?
When it does, has the router gone off-line or rebooted itself?
What is the configuration? Cable modem or DSL connected to a router? Router and internet connection as a single unit? Satellite Internet service? Two
Cavemen using smoke signals?
What are the brand name and model numbers of the router and/or internet modem?
Have you accidentally plugged the power into a timer designed to turn Christmas lights on or off? (yes, I've actually had a customer that did this
Is it possible your house has been invaded by creatures that you accidentally feed after midnight?
I once knew a guy that had AT&T internet service and the service provider finally admitted that they sent a "net quake" that was intentionally
designed to reboot modems in an attempt to prevent people from file sharing. Dumb idea in my opinion but it wouldn't surprise me if there is
something going on that's intentional that either the customer service reps don't know about or are not allowed to share with you. Many service
providers have a policy of not talking about problems they already know about and are encouraged to make sure it's the customers fault. Your biggest
and best weapon is documentation. Keeping track of days, dates, and times of interrupted service as well as what the modem and/or router are doing
will help in not only proving your case but in figuring out where the problem actually is. Also, talk to others in your area to find out if they have
the same problem.
When I worked for a cable service provider, we automatically marked an area as an "outtage" if three or more people scheduled service technicians to
come out to fix an issue or the system noted that a large number of modems were off-line. If others in your area are having an issue you may need to
have you all call in at the same time and schedule a technician before they will look outside the house for an issue.