was in in same situation not to long ago, first time in an accident where I WASNT AT FAULT woohooo, old man stops in middle of road, no left no right, so what does he do, whips it into reverse at 20-30 mph, f'd up my 350z front end.
i call my agent and ask her what to do, she says she'll handle it im like ok, so i go down to police station and file a report, i get a call from her
and says you will hear from them with in the next hour. no call for a day and a half, finnaly i called them and was like wtf is up i called my agent
and she said id hear from you guys 2 days ago, oh sorry sir we didnt get the claim nubmer, im like how did you not get the claim number you already
talked to my agent. gives me some retarded answer as the agent went to vacation or something im like ok w/e lady lets get this going.
another freakin day passes, mind you i dont have a rental car yet and have to work the next day (happend before a weekend luckily) i call his agent
AGAIN and Leave another mesage hi this is so and so i talked to you guys the other day its been 4 days now whats going on. still nothing, so i called
my agent again and said can you handle this they arent getting back to me she says sure no prob, finnaly i get a call back from her and says you will
hear from them in an hour, ok sweat i say thanx, 2 hours go by and finnaly im just $%^&**( so i call wait for live person and chewed the # out of them
for a good 20 mins until she put me on with an agent and my claim number.
so i get an agent i said id like to make a claim, on your person blah blah blah, i tell her the story and exactly what happend, she says she has to
wait for his testimony blahblah blah, didnt want to hear anything or start anything. im like wtf is this everytime ive cause an acceident within hours
i get a call from my agent saying a claim has been requested against you. its now 4 freakin days later WTF!!!!!! i have no rental and my car is still
not being fixed.
before we hang up she asks me, oh was there any witness's i think for a second and im like oh yah there was a auto repair place right at scene of
accident, and the mechanic asked me to pull in after we were done talking so he could check out the damages because he liked 350z and said it was a
shame it happend. ( to be honest i have no clue if he saw it or not but did come out after he heard the noise). so i said" he said he saw it and then
quoted me a price"( i lied on that part ^^ accept the price part) we hang up, no less than 5 mins later i get the origianl agent of his and says good
news weve accepted the claim and we can continue forward.
on top of that i had to continually call them back to ge the rental car twice missing them because of holiday hours and having to pay for car out of
pocket. not to mention i had to keep calling my mechanic and then having to call them to confirm it, wth i thought they had the claim number, shouldnt
they have just aske dthe mechanic how long and at least put that amount in instead of week by week wtf is that? on top of that his policy was crap, i
shoulda just gone through mine and went with most expensive car and had my insurance sue them.
lesson of the story , just skipp all the BS and say i have a witness right up front whether you do or dont lol. insurance companies are scumbags.