posted on Nov, 24 2012 @ 11:37 PM
reply to post by Zaphod58
Don't get me started about management that has no common sense.
I've worked in retail off and on for many years. I'm from the old school line of retail workers who truly believe that the customer is always right
and even if they are not, they still are right. My present employer is the owner of a local grocery store. He understands the value of his employees
and rewards our good efforts. He recently gave me a 35 cent raise after only four months of working there. Try getting that from any corporation
regardless of how hard you work. I've been working to make myself indispensable at my job, using all my retail knowledge and customer service skills
to give my boss a reason to keep me and pay me well.
I worked for a convenience store chain prior to leaving for this job. I had worked there for minimum wage for almost a year. Having so much retail
experience, it just burned me up how the college-educated upper management would make stupid decisions with absolutely no knowledge of work out in the
field. They would come up with these grandiose plans that worked on paper, but didn't have a prayer of working in the playing field. "You are too
blah, blah, blah. This is MANDATORY!" Trouble was, they had no idea how store 8765 worked on a day to day basis. A store in a small town has
different demands than a city store along with a different type of customer. To run optimally, each store needs to be handled by it's individual
demands. I thought that was why we had a district manager to help with the logistics of the stores in their district. The stores they know and
understand. Apparently not. The suits always knew better. It's frustrating.
To anyone who believes that a store worker doesn't have to work hard, you are incorrect. It is much more difficult than you realize. I go home sore
every day from standing on hard floors, bagging groceries, and doing other necessary jobs that a lot of store visitors don't even realize happen.
Someone wipes down those shelves, stocks them, cleans those carts, returns misplaced items to the proper shelves, etc. Listening to the wants and
whines of hundreds of people a day is stressful. Fortunately, for every bad customer, you have two or three good ones, but even just talking
cheerfully to hundreds of people a day is tiring. I say the same things so many times I get tired of myself.
Still, I love it! I like to help people find what they need and if they are nasty to me, I kill 'em with kindness. It's really the best
revenge. I believe that even if your job pays poorly, you should still give it your very best. However, that does not mean that businesses should take
advantage of employees. They deserve to be able to support their families. They are providing their employers a service as well and should be fairly
compensated for the service they provide.