Sorry that this is my first thread and it's a rant.
T Mobile, or 'EE' sent a letter dated 30th October to the Company that I work for. They said the bill hadn't been paid. I phoned them yesterday to
advise that the bill had been paid and had cleared the bank account on 16th October. They refused to discuss it with me as I didn't have the password
and they couldn't discuss it due to the Data protection act. No problem, I said, I know the Data protection act doesn't apply in this instance as it
is a Company bill, but I can tell you the cheque number and the date is cleared, and leave you to sort it out, as the Phone belongs to the M.D. and
it's extremely important that it isn't disconnected. I was then disconnected.
I phoned back and gave the information again. The Child dealing with the query refused to discuss and I ended up in the same loop - blah blah blah.
My Boss phoned today, gave the password then passed the phone to me to continue the call.
They had completely ignored my telephone calls yesterday. I was then asked for a copy of the cheque and the paying in slip.I explained that I didn't
have a copy of a cheque as they had it, together with the paying in slip as they had paid it into their bank account. I told her this about 6 - 8
times. Then she asked for a copy of the Company bank statement! By this time I was pretty furious, and had to pass phone back to Boss in case I
swore. He gave up trying to use logic and common sense, and we then had to send a copy of the bank statement with all entries redacted except the
date, cheque number and amount of cheque, i.e. exactly the same information that I had already given them over the phone several times.
How on earth can a Company continue to trade when it is run so incompetently and with such contempt for their Customers? Asking for a bank statement
is the same as calling me a liar!
I have e-mailed a copy of the Data protection act to the M.D. of EE and requested that he lets me know when his Company will abide by the law.
btw, in the last 6 months, they have lost 2 cheques and we have had to cancel and reissue them.
I have never dealt with such morons.
Hell, I am so angry I've put this in the wrong forum!
Could someone advise me how to move it, please?
edit on 7-11-2012 by tazdeill2 because: Posted in the wrong place