posted on Oct, 29 2012 @ 02:00 AM
tothetenthpower has pretty much nailed it here.
Those points leave little room for misunderstanding. I know it's been said before but members pretty much have to want to be banned or be in an
excessively uncooperative mood to be banned - the thing most staff comment on after they consent to help here is the amount of discussion that goes on
behind the scenes and the understanding we try to extend. For example we know people have bad days, there's one member (yea, you know who you are)
who I had quite a giggle with when he returned after a lengthy and heated discussion only to apologise about having a little too much to drink the
He was a long term member who hadn't brought himself to the attention of staff too many times before and he'd had a bad day and a little too much.
The conversation with him took up a good sized portion of my evening that night but staff are supposed to be here to help ATS, not just blindly
enforce T&C's. He admitted and (with a cheeky grin) apologised for the T&C violations and (staff also have good memories) the insults, accepted his
'few days to cool down' and that was that.
We really do try to be understanding wherever possible and, as is the case above, help out. If I recall correctly there is a post somewhere which
simplifies the T&C's underneath each outline with the phrase 'don't be an ass' or somesuch, and that is a pretty fair interpretation.
Please do note though that, should they have cause for contacting you, insulting the ATS members who also happen to be volunteer staff and
spend their free time trying to make ATS a better place for us all is really not appreciated. The comments made toward me in the scenario above were
dealt with at my discretion, when staff see such behaviour toward their fellows it is not warmly received and is generally one of the most expedient
ways to get yourself banned. If you have a genuine desire to see a situation resolved, no matter how frustrated you may be, please don't do it. If
things get that hot for you in a conversation with staff then take a minute, take a night if you wish - we don't mind.
Plus, whatever names you come up with - we've probably heard better. :p