Originally posted by WhisperingWinds I was thinking the same thing, but I will give him the benefit of the doubt , because he/she
most likely has never had to do the job, and doesn't realize how incredibly difficult it can be to do this job, especially at peek hours.
I didn't say it wasn't a difficult job and I know it's VERY, EXTREMELY STRESSFUL. The thing is a good amount of the times we have had terrible
service has been when it wasn't busy at all, like the server had just us in their section or even in the restaurant even during odd times of the day
where the restaurant was empty or almost empty.
I do consider when it's busy, but if I have like 4 obvious mistakes on my plate, that's lazy. I don't care how busy you are, because part of your
job is to get things CORRECT, NOT JUST SERVE ME A PLATE OF SOMETHING AND NOT *CARE*. If you expect me to care about your money at the end, you have
to equally care about me.
I am a woman, 35yrs old. I have been married since 2002 and been going out to eat 2-3 times a weekend, almost every weekend since late 2000 since me
and my husband met. We have had some good and bad service at times.
I worked at a donut shop/diner from 1998-2002 off and on a little over 2yrs worth as counter help, which I had to do 90% of the time besides the
summer months when schools are out more than 40hrs per week usually 50-55 and even at times 60-65 hours a week. Since it was a small enough company,
you didn't get time and a half, just regular min. wage pay or if you got raises, then the regular hourly pay. At times, I had to work double,
sometimes even triple shifts. Once, I had worked from 11a.m. to a little after 6a.m. the next morning, because of someone quitting and not having
anybody to take my place. A couple of times at least I worked from 6a.m. to 10p.m. Sometimes I also worked 2p.m. -6a.m. because sometimes workers
would call in sick at the last minute. We served MUCH MORE than just donuts almost kind of like a dunkin donuts, but this wasn't dunkin donuts. We
served regular food items. It just was on a much smaller level than a server, but it did becomes stressful at times. They had 2 booths, the counter,
drive-thru, and some 2-seater tables. One Sundays at times, especially during the winter months, it was pretty stressful sometimes having 6 counter
girls in front and just a shift from 6a.m. -12p.m. on a Sunday at times was sometimes even almost or even 2,000 in sales AT THAT TIME which is around
10yrs ago. I think that's a lot for a donut shop/diner honestly. Now during m-thurs, probably a shift of 6a.m. to 11a.m. only got $500-$700 in sales
at times. Sometimes it was pretty stressful like if the 2p.m -10p.m. shift since they'd make us work that by ourselves since most of the time it
wasn't busy like the mornings, at times I was busy the entire time at times with customers. It wasn't often during the afternoon hours, but I did
have a lot of people sometimes to serve all by myself as far as in front goes. Once, at 9p.m. at night there was like a bus load of people like
probably 20 people at once came in that they all wanted real food modified and then I had drive-thru as well as people ordering to-go.
So my point is, I have been at a job where I had a lot of stress at times. Sure, it wasn't the same by any means, but I did deal with the public
serving food and drinks, just on a much smaller level than a server.
I learned so much more though being a regular customer since then honestly as far as customer service goes. Back then since my mom cooked a lot, I
didn't understand what it was really like to be that customer with your food wrong for example. NOW, I DO!
I am not preaching anythng I wouldn't do if I were a server. I am a hard worker. When I started the donut shop/diner back in Jan. 1998 I believe the
day after martin luther king which was around Jan. 20 or so, I found out I got a raise of 35 cents the first week in March 1998. I bust butt when I
work and there are things I would do differently know knowing how it FEELS to be THAT CUSTOMER. You don't seem like you understand what it's like to
be a customer. Do you go out to eat much? If you do, do you have things go wrong a lot? We do on both counts.