Originally posted by MidnightSunshine When you’re out to eat---the whole experience, not limited to service---Tell me what makes you
What makes me the happiest?
Having a server that caters to *ME* PERSONALLY, NOT ASSUMING.
Having a server that tries their VERY BEST to get my order obviously correctly as much as possible.
Having a server that tries their best in general.
Offering to do more work. For example, noticing my mixed drink on the rocks the ice has melted, a waitress once offered more ice for it. That was
nice and it showed she WANTED MORE MONEY to offer to do more work.
Saying you are sorry when you mess up that I give bigger tips than if you show you care less. Be nice about a mistake and I won't be as mad about it.
It also shows you are a kind-hearted person if you say you are sorry.
Originally posted by MidnightSunshine I figure every little bit helps, and maybe you guys can help me out.
What I feel a server should need help in improving the most I see is that most servers don't *LOOK* at your food or BAR DRINKS *BEFORE* LEAVING THE
KITCHEN or BAR and comparing it to the written order or if it's another server, the ticket or computer screen that has the order on it for any obvious
errors such as missing condiments, wrong side dishes, etc.
I am SICK of the ASSUMPTIONS! My husband and I have had serveral servers assume because we asked for a box, that meant we wanted the check. NO, it
didn't. We ordered a dessert and/or a bar drink or two even. Another assumption, that you get to keep my change. I don't pay with cash often, but
once I did and the waiter kept my coins, so he got stiffed, got back my coins, and got a complaint from the manager. You can't steal and expect money
from the customer, you just can't.
Don't ask if we want change. Quit with the laziness. Just get the change. SO WHAT if they leave it all, you have *EARNED* YOUR TIP FROM DOING THE
FULL JOB YOU WERE SUPPOSED TO DO!!
Stop giving me refills without asking first. The only way you know is to ask at the greeting if the customers want that type of service. STOP
controlling my service!
DO NOT TAKE MY GLASS WHEN YOU GET MY REFILLS! I am SICK of this that the servers hands me food and takes my glass. Do you want me to choke?
A lot of times servers aren't OBSERVANT to notice if the syrup is low and I end up noticing it the first few seconds they bring me the drink(dark
drink, not sprite of course).
STOP PUTTING LEMON *IN* my tea or water. It puts SEEDS in the glass.
WRITE *ALL* REQUEST DOWN. I am so sick of servers when they don't write things down, then forget. These are examples:
Once, my husband and I ordered our entrées and this waiter at Chili's didn't write ANY of it down. My husband ordered his for the most part as it
came just about and mine I ordered as I usually do with a lot of modifications. I ordered a burger with lettuce and onions only with 2 sides of mayo,
1 side of mustard, and 1 side of ranch. Our waiter comes back AFTER he left to ask AGAIN "Did you say lettuce and tomatoes", I said "No, lettuce and
ONIONS only." You shouldn't be coming back to ask what I ordered. GET IT RIGHT THE FIRST TIME. Unless they can't make the item the way I want it for
some reason(they are out of it or just can't), you have no real reason to come back to my table to ask again. You should get it down correctly the
FIRST time around.
I have a lot of times servers forget refills and they just NEVER WRITE THEM DOWN. You should be writing down refill request, YOU SHOULD!!
I have asked for a 1. dessert, 2. a box, 3. some tops for the condiment containers, 4. 2 containers for the condiments, 5. a bag, 6. the check, 7.
to-go coke. She forgot the check due that I even WARNED HER saying "I have a bunch of stuff to ask for" and that should have been her CUE to take her
pad and pen out, but it wasn't. She didn't write ANY of that down. She could have done everything except for the dessert in one trip even with the
containers inside the box which would have been put inside the bag, the check in her apron pocket, one hand would have had the to-go coke, the other
the bag that had the box and containers inside it.
Another time I asked for 1. a box, 2. a bag, 3. the check, 4. a to-go coke, our waitress forgets the bag.
Another time I asked for 1. extra napkins, 2. more bread, and 3. a refill on my soft drink, he forgets the extra napkins.
Another time, I asked for 1. a box, 2. the check, 3. a bag, 4. tops for the containers for the condiments, she forgets the bag.
Another time, I asked for 1. a box, 2. the check, 3. a bag, 4. containers for condiments, she forgets everything except for the containers.
Out of all of these times with different servers, NONE of these servers wrote down ANY of these.
edit on 24-9-2012 by Springs1 because: (no