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Just like any other emergency, she knew who to call - the fire department.
"I was like, 'Does anyone have anything to kill fleas?' And they said 'Fleas?' and I said, 'Yes' so they said no they didn't have anything but they would try to get us something and come down here and see what they could do to help us," said Owens.
Soon, everyone had at least one flea - turning the call into a full hazmat response.
"I've never been more humiliated in my life," said Owens.
"I've been joking with our manager, telling him this was definitely not in the job description," said Stephanie Hicks, a telecommunicator.
While they went outside to shower off, their calls went to Pittsylvania County dispatch. They brought in an exterminator. Now, Owens knows what to do next time an officer calls and asks for a towel, she says she will probably run.