I'm once more in serious need of venting my anger and frustration this time regarding that corrupt, immoral and opportunistic company called eBay.
Note that PayPal was bought out by eBay and so I essentially consider them to be one mega-company.
About 3 months ago, I created 2 threads that outlined in great detail my attempt to resolve a situation whereby PAYPAL froze my account and summarily
withheld a $300 auction payment which they refused to forward to my bank account. This amount was the proceeds from goods that I successfully sold on
their parent company eBay.
Trying to resolve the situation with their so-called "Customer Support" was nothing short of an exercise in frustration.
Here are the 2 threads:
I refused to disclose my annual income to PAYPAL and they froze my funds !
PAYPAL - Judge, Jury and Executioner
Ok, so 3 months down the track and my wife decided that she'd like to have her own eBay and PayPal accounts and about 5 days ago went through the
process of setting up these 2 new accounts.
All went well with both the eBay and PayPal accounts created ... no problems so far.
She then put her very 1st item up on eBay for sale which eBay initially accepted.
However, checking a few hours later on it's progress, she was surprised to find that the item had been removed from eBay auction and her BRAND NEW and
SQUEAKY CLEAN account summarily SUSPENDED.
Thoroughly confused, she sent the following email to eBays customer support:
Two days later, she received the following response:
Apparently even though she was a brand NEW eBay user, she had somehow still managed to attract the ire of eBay and fallen foul of it's draconian
policies ... not bad going for an eBay noob !
So, gritting her teeth and trying to keep her (justifiable) anger in check, she calls up Customer Support in the hope that someone will have the
decency to give her a straight answer regarding her suspension ... but based on previous dealings with eBay / PayPal customer support, fat chance of
that happening ... and she wasn't disappointed
After getting the run around for approx 10 mins, customer support finally came across with a completely ridiculous explanation.
My wife apparently was suspended by eBay / PayPal for having committed no crime or infraction other than being related (married) to another eBay user
who's own eBay/PayPal accounts had been previously suspended (see above 2 threads) with no legitimate explanation from eBay / PayPal for the earlier
So here we have eBay admitting and stating that they have a policy that if one family member in a household becomes suspended, then EVERY family
member in that same household is automatically and summarily penalized and punished and not allowed to hold an eBay / PayPal of their own. Even worse,
if the original family household member is PERMANENTLY banned from eBay / PayPal, then their policy is to make the entire family in the houshold pay
and PERMANENTLY ban all of them from ever owning an eBay / PayPal account of their own.
Let me repeat ... one person in the family household gets banned ... then EVERY person in the family household gets banned ... PERMANENTLY !
No appeal and no review ... EVER.
She tried to explain to customer support that this surely must be illegal as in effect they're assuming that every family member in the household, is
by association, automatically guilty of having breached eBays/PayPals conditions and therefore condemned to suffer the same fate of
Talk about being completely innocent of ANY wrong doings yet being "tarred and feathered" by eBay.
Is this wrong ? certainly.
Is this immoral ? most definitely.
Is this illegal ? I would most certainly state that it is.
eBay have agreed to re-review her suspension and will contact her with their decision in 72 hours ... somehow I'm not going to be holding my
I've decided that if they do not reverse the suspension at that time, I've decided to seek legal advice regarding the $300 of MY money that
eBay/PayPal have refused to forward to me as well as the "illegal" (in my opinion) suspension of my wife's NEW account.
Time to take a stand and bring these greedy and self-serving basta#ds to some kind of accounting !
edit on 22/8/12 by tauristercus because: (no