It looks like you're using an Ad Blocker.
Please white-list or disable AboveTopSecret.com in your ad-blocking tool.
Some features of ATS will be disabled while you continue to use an ad-blocker.
Paws and Stripes spokesman Jim Stanek tells his 3 day ordeal with United Airlines customer service.
Jim suffers from PTSD and TBI from his 3 combat tours in Iraq. The verbal abuse to him and the physical abuse to his service dog Sarge made it very difficult to function.
As a result Sarge is being evaluated to continue as a service dog and Jim is dealing with the emotional stress he endured.
Contact United Airlines if you want to voice your concern on how Jim and Sarge were treated.
Huffington Post Jim Stanek, a disabled veteran and Paws and Stripes cofounder, claims United Airlines staff physically abused his service dog, Sarge, and verbally abused him during an unexpected 3-day layover at Dulles International Airport outside of Washington, D.C.
In a video posted to YouTube detailing the abuses, Stanek says the “nightmare” began on July 15, while he was at the ticket desk.
“Some United Airlines employees were moving by and one of them was startled, turned, and kicked my service dog,” Stanek says in the video. “Didn’t kick her hard, but … they kicked her.”
Stanek continues, saying he chalked it up to an accident and let it go — even when it happened a second time by a different United staffer.
The Daily Mail reports Stanek has post traumatic stress disorder (PTSD) as well as traumatic brain injury (TBI) following three tours in Iraq, which makes standing in loud crowds and reading difficult. In the video, Stanek states the most traumatic part of the ordeal occurred when, while trying to get a hotel voucher after his flight was canceled for a second day in a row, the man at the ticket counter asked it he was “retarded” — referring to his inability to stand in the line with everyone else, and read the paperwork.
“I completely lost all composure at that point,” he said in the video. “I started yelling, I used four letter words … and I’ve worked very hard not to be like that.”
According to the blog Reduced Mobility Right, the U.S. Department of Transportation has opened an investigation into the incident, with the cooperation of the airline.
“We are reaching out to the customer directly to discuss the events that he described,” a spokesperson for United told Reduced Mobility Rights on July 21.
Originally posted by violet
Hopefully the abusers are reprimanded
I don't understand how he kept his composure when his dog was kicked the second time