posted on Jul, 5 2012 @ 05:45 PM
I recently ordered and had Verizon FIOS installed in my apartment. When ordering over the phone I was told that I would be getting the $99.99 Triple
Play at a discounted price of $79.99 because I was upgrading from DSL to FIOS. In addition to the discounted price I was also going to get 2 boxes
free for a year, that's including the Multi-Room DVR, and 50mpbs download, and 25mbps upload speeds instead of the 15mbps download, and 5mbps upload
that came with the $99.99 Triple Play package. After having my service connected, I saw that I wasn't getting the correct internet speeds through
speed tests, so I called Verizon up. I was told that there isn't anything I can do but upgrade to the 50/25 at an extra cost, and that it was a
mistake on their part. I let it slide because I was getting 25/5mbps which is 10 mbps higher than what they said I was going to get (15/5) unless I
upgraded. Everything was fine again, until I received my estimated monthly charges, which showed I would be paying $109 a month. $99.99 was going to
be the price of the package, and $9 would be the taxes and fees. Now what is that? I was told I was getting the package at $79.99 because I was
upgrading from DSL. I just called Verizon again today, and guess what they told me... There is no such thing as a discount for upgrading from DSL, and
I would either stick to paying the $99.99 or jump to a $79.99 plan which wouldn't offer the 2 free boxes for a year. So Verizon just broke two parts
of the agreement, one was the agreement on the internet speeds I would be getting, and two was the price I'd be getting my service for. Now I'm
waiting to get a call back from a supervisor, and wanted to know what are my options?
Here's what I'm going to do:
1. Request a copy of the recorded phone call of me ordering my service. For proof of the services I was offered, and verbally agreed to accept terms
2. Cancel my service if there is no resolution, and refuse to pay for any activation fees, and service fees, because I wasn't given what Verizon and
myself agreed on.
3. Take them to small claims court and fight any charges they try to pin on me for not paying for the service they provided, that wasn't what I
Any help is appreciated, A.S.A.P.